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Bunzl Distribution NA
Chicago, IL, United States
Steiner Industries, a division of Bunzl Distribution, is a dynamic and rapidly-growing leading manufacturer of welding and industrial protective products, located in the northern part of Chicago. We are looking for a dynamic, hands-on Customer Service Manager to be responsible for the day-to-day operation and management of the Customer Service depa
Job Source: Bunzl Distribution NAThe Wendy's Company
Chicago, IL, United States
What you'll do WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team: Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employe
Job Source: The Wendy's CompanyAvispa
Chicago, IL, United States
Customer Service Manager 13324 A leading professional networking company is seeking a Customer Service Manager . The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing
Job Source: AvispaConnexis Search Group
Chicago, IL, United States
Seeking a Customer Service Manager with solid experience in customer service and management of a team, ideally within the healthcare or diagnostics sectors. This pivotal role involves not only overseeing and improving customer service but also actively participating in the strategy and design of customer service processes to align with the company
Job Source: Connexis Search GroupSnapsheet Inc
Chicago, IL, United States
As a Customer Service Manager at Snapsheet, you are the leader and role model for a team of Customer Service Specialists in our call center. The ideal candidate will have a proven track record in call center management, with a focus on inspiring your team to achieve their production and quality goals in addition to guiding the individuals on your t
Job Source: Snapsheet IncBelay Diagnostics
Chicago, IL, United States
Job Description Job Description Salary: $75k-$120k Experience Dependent The Company Belay Diagnostics is a cancer diagnostic startup founded by a team of neurosurgeons, scientists, and entrepreneurs to help those diagnosed with brain or spinal cord tumors find the right path forward. Their proprietary molecular testing technology is aimed to bridg
Job Source: Belay DiagnosticsSnapsheet
Chicago, IL, United States
Job Description Job Description As a Customer Service Manager at Snapsheet, you are the leader and role model for a team of Customer Service Specialists in our call center. The ideal candidate will have a proven track record in call center management, with a focus on inspiring your team to achieve their production and quality goals in addition to
Job Source: SnapsheetAmerican Dental Association, Inc.
Chicago, IL, United States
** Manager, Customer Service** **Job Category****:** Business Innovation Group **Requisition Number****:** MANAG001401 Showing 1 location **Job Details** **Description** The Manager, Advisory Services will manage one of the core capabilities of ADA Practice Transitions. This working director will manage the Advisor team in th
Job Source: American Dental Association, Inc.Chicago, IL, United States
We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x **Position Summary**
**Responsibilities**
* The Customer Service Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
* Develop and maintain strong relationships across all levels within the customer organization
* Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
* Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
* Investigate root cause and develop countermeasures for repeat failures
* Analyze Mean Distance Between Failure data and issue reliability reports for the customer
* Support with fleet wide campaign activities
* Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
* Find viable commercial and technical solutions to ensure client satisfaction
* Act as liaison with Nova Bus internal teams to resolve customer issues
* Be on-call during weekends and evenings
* Safeguard organizational and personal information confidentially
* Respect and enforce the policies, rules and values of the company
* Foster teamwork and improved communication
* Develop personal and professional skills
**Education and experience:**
* 5 to 10 years of hands on and technical experience in the automotive industry
* Preferably a Bachelors degree in diesel technology, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
**Knowledge and Skills:**
* Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
* Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
* Independent and strong work ethic
* Confident and effective decision-maker
* Proven presentation skills
* Strong facilitation and conflict resolution skills
* Advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel Bilingual, is not required but an asset
**Travel**
* Frequent travel up to 75% to local customer and company facilities within the North Midwest territory
* Occasional travel to suppliers and factory
**Interview**
If selected for an interview, you will be contacted with information about when and who you are meeting and if you need to prepare anything. Usually there is 1-3 rounds of interviews in our hiring process. The interviews can be by phone, online video or on-site. Further steps can include technical tests, assessment tests and references.
**Selection**
If we are a match you will receive an offer for employment. If you are not selected for the job you will get notified as soon as possible. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.
**Onboarding**
When you begin your employment, you will receive an onboarding to help you quickly become part of the team and start working with your tasks in the best possible way. Welcome onboard!
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CUSTOMER SERVICE MANAGER jobs in Chicago, IL, United States
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