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Cotter Consulting, Inc.
Chicago, IL, United States
Description REPORTS TO: Program Director SUPERVISES: Customer Services Representatives OVERALL OBJECTIVE: Manage the procedures for enrolling participants, collecting agreements/paperwork, scheduling in-home appointments and answering homeowners’ questions during the course of their participation in the Program. JOB COMPLEXITY/SCOPE: Manage t
Job Source: Cotter Consulting, Inc.Avispa
Chicago, IL, United States
Customer Service Manager 13324 A leading professional networking company is seeking a Customer Service Manager . The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing
Job Source: AvispaAllstate Insurance Agency - Jose Gomez
Chicago, IL, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development For the Customer Service role, you will help grow a local Allstate agency by engaging new prospects and building strong relationships in the community. You will apply insurance training, y
Job Source: Allstate Insurance Agency - Jose GomezAmerican Dental Association, Inc.
Chicago, IL, United States
** Manager, Customer Service** **Job Category****:** Business Innovation Group **Requisition Number****:** MANAG001401 Showing 1 location **Job Details** **Description** The Manager, Advisory Services will manage one of the core capabilities of ADA Practice Transitions. This working director will manage the Advisor team in th
Job Source: American Dental Association, Inc.Republic Bank Of Chicago
Chicago, IL, United States
Retail Banking Chicago, IL ID: 517-258 Full-Time/Regular GENERAL FUNCTION : The role of the Customer Service Manager is to perform the duties of a Teller and Personal Banker, oversee daily Teller and Personal Banking, ensure that all branch operations are effective and compliance requirements are met. Provide performance coaching to the branch
Job Source: Republic Bank Of ChicagoAllstate Insurance Agency - Jose Gomez
Chicago
Job Description Job Description Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development For the Customer Service role, you will help grow a local Allstate agency by engaging new prospects and building strong relationships in the community. You will
Job Source: Allstate Insurance Agency - Jose GomezUline
Chicago, IL, United States
Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system improvements to support the ex
Job Source: UlineKO Business Solutions LLC
Elk Grove Village, IL, United States
Job Description KO Business Solutions is a family-owned staffing agency proud to work with a manufacturing company in Elk Grove Village, IL who is seeking a Customer Service Specialist to join their team. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions t
Job Source: KO Business Solutions LLCChicago, IL, United States
Steiner Industries, a division of Bunzl Distribution, is a dynamic and rapidly-growing leading manufacturer of welding and industrial protective products, located in the northern part of Chicago. We are looking for a dynamic, hands-on Customer Service Manager to be responsible for the day-to-day operation and management of the Customer Service department. This is a working Customer Service Manager - a Customer Service Representative while also providing leadership and direction to the Customer Service Team to ensure excellent service to internal and external customers. Responsibilities: Lead and develop a team of 4-5 associates to provide world-class customer service to a diverse customer base within the welding, safety, and industrial distribution channel.
Responsible for overseeing the training and development of Customer Service Representatives to ensure that they deliver excellent customer service to internal and external customers.
Develop, monitor, and maintain appropriate Customer Service scheduling.
Oversee the order entry process ensuring accuracy and timeliness of orders.
Function as a liaison between Customer Service and other departments.
Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices, and approved customer service processes.
Foster positive customer relationships and resolve escalations.
Support the team on questions related to daily processes, responsibilities and best practices.
Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
Act as a back-up to Customer Service Representatives as required.
Requirements: High school diploma or equivalent, Bachelor's degree preferred.
Minimum 5 years’ experience in customer service is required, preferably in a distribution or manufacturing environment.
Minimum of 3 years of practical and recent, hands-on experience as a Customer Service Manager.
Experience in the industrial or manufacturing industry a plus.
High degree of competence with Microsoft Office and ERP software.
Ability to work independently and collaboratively.
Possess excellent verbal and written communication skills.
Must possess strong planning, organizational, time management, and analytical problem-solving skills.
Must be team-oriented, dependable and a strong leader.
Must be able to multi-task with the ability to change direction quickly and often.
High level of attention to detail required.
Bunzl is a global leader in the Safety, Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. So, what are you waiting for? A new career awaits you with endless opportunities. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Customer Service Manager jobs in Chicago, IL, United States
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