Manager, Customer Service
Chicago, IL, United States
** Manager, Customer Service**
**Job Category****:** Business Innovation Group **Requisition Number****:** MANAG001401 Showing 1 location **Job Details**
**Description**
The Manager, Advisory Services will manage one of the core capabilities of ADA Practice Transitions. This working director will manage the Advisor team in the seamless delivery of the matching process to the customer while ensuring the appropriate delivery of information and services from both internal and external resources as the customers complete their desired transition (buying, selling, hiring, or finding a job). This director will also be responsible for delivering content to dentists who are current or potential customers through live and virtual presentations, events and written materials. This person will be responsible for customer invoicing and ensuring incentive pay for Advisors is accurately calculated and reported. This role will build and manage relationships with identified partners and ensure any referral bonuses are accurately invoiced.
**Minimum Qualifications:**
* BS/BA with a minimum of 5 years of strong management experience with an emphasis in customer service and creation/implementation of processes to deliver a product to a diverse customer base.
* In lieu of a BS/BA, a minimum of 9 years of experience is required.
* Must be comfortable engaging in difficult conversations
* Must be able to identifying win/win solutions where possible
* Must have the ability to gain an in depth understanding of the various transition paths and help dentists understand the path best for their circumstances.
* Must have a strong ability to provide high level customer service throughout a complex process where there is not complete control and to manage others doing the same.
* Must be open to innovative concepts and willing to break tradition.
* Must have exceptional customer service skills.
* Must possess strong writing and verbal communication skills.
* Must possess strong problem-solving skills in a team environment.
* Must have familiarity with CRMs and digital platforms
* Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
* 10-25% travel which could include overnight.
**Highly Desirable Skills:**
* Hubspot proficiency
* Basic knowledge of business sale process
* Passion for the ADAPT mission - independent dentistry, organized dentistry and increasing access to care particularly in rural areas and small towns.
* Experience managing remote workers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#LMK1
**Travel Required**
Yes . 10-25% **Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
#J-18808-Ljbffr