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ZL Tech
Milpitas, CA, United States
Customer Success Manager ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers' trusted advisor. You will be focused on building loyalty to e
Job Source: ZL TechDavidoff of Geneva USA Inc.
Concord, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.Payactiv, Inc.
Milpitas, CA, United States
Who we are… We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial
Job Source: Payactiv, Inc.Workday
Pleasanton, CA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of put
Job Source: WorkdayA Place for Mom
Milpitas, CA, United States
Company Description About A Place for Mom Were the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nations most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senio
Job Source: A Place for MomHexagon Asset Lifecycle Intelligence
Concord, CA, United States
Responsibilities: Hexagons Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon ALI solutions. Le
Job Source: Hexagon Asset Lifecycle IntelligenceZL Tech
Milpitas, CA, United States
Customer Success Manager ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers' trusted advisor. You will be focused on building loyalty to e
Job Source: ZL TechMeetFrank
San Ramon, CA, United States
AutoRABIT Background AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our cust
Job Source: MeetFrankHayward, CA, United States
Company Description
About A Place for Mom
We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.
Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
Employees who thrive at A Place for Mom live our values every day:
Focus on excellence
Act with integrity and assume positive intent
Drive outcomes every day with passion and a sense of mission
Make the lives of our families and customers better, easier and more successful
Realize the full potential in each team member -- work as a single supportive team
Job Description
The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area. Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities. The Customer Success Manager will measure and report specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success.
Responsibilities
Builds and nurtures relationships with community customers within assigned territory to foster better communication and close working relationships to help increase the community customer(s) occupancy with APFM leads.
Drives a quick ramp-up of new community customers and accelerates their effectiveness in being able to convert APFM leads to move-ins.
Participates in Community Customer company meetings when invited and appropriate.
Promotes the adoption and consistent use of Community Central (a free, 24/7 online reporting and lead tracking service).
Promotes the adoption of the Review Score process and collaborates with the community customer to obtain positive scores and up to date online feedback.
Ensures retention of current APFM community customers in market.
Communicates with the regional sales team regularly regarding challenges, incentives and changes with in the market.
Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that the data for their communities are complete and accurate on the A Place for Mom Referral serv.
Execute company-wide efforts and design innovative tactics specific to the territory to meet or surpass predetermined sales targets.
Visit assigned community customers at a cadence determined by the Regional Manager.
Other tasks as assigned.
Qualifications
Bachelor’s degree preferred.
3-5+ years of sales/account management experience.
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
Ability to overcome objections from potential clients.
Experience with commissioned sales, field sales, or related sales roles.
Self-motivated energy.
Record of achieving and exceeding sales quotas.
Proven problem-solving abilities.
A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.
Territory management and optimal routing capabilities.
Ability to deliver results while working in a highly independent and fast-paced environment.
Experience working in a metrics driven environment.
Experience demonstrating the ability to exercise independent judgment and discretion with respect to matters of significance.
Excellent communication and presentation skills.
Excellent customer service, coaching and training skills.
Ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Ability to independently organize own work, set priorities, and meet critical time deadline.
Strong computer skills necessary, including Microsoft Office, Word, Excel, PowerPoint, and Zoom as well as experience using and navigating Customer Relationship Management systems, SalesForce preferred.
Maintain accurate records and files of work performed within CRM.
Must have reliable transportation and insurance to travel and visit community customers three weeks out of each month.
This job will involve working both working from your home office (25% of the time) and travel within the assigned territory (75% of the time)
Compensation
Additional Information
Base Salary - $67,500-$73,000
On Target Earning - $90,000-$95,000
Accelerated Quarterly Bonuses (up to 220% of on target bonus)
Benefits
401(k) plus match
Dental insurance
Health insurance
Vision Insurance
Paid Time Off
Pet Insurance
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Email Alert for Customer Success Manager jobs in Hayward, CA, United States
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