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Davidoff of Geneva USA Inc.
Oakland, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.Great Question
Oakland, CA, United States
[Full Time] Customer Success Manager at Great Question (United States) | BEAMSTART Jobs Customer Success Manager Great Question United States Date Posted 26 Apr, 2023 Work Location Oakland, CA, United States Salary Offered $90000 — $108000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 avai
Job Source: Great QuestionKuraray America, Inc.
Oakland, CA, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: Kuraray America, Inc.Workday
Pleasanton, CA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of put
Job Source: WorkdayChanning St. Copper Co.
Berkeley, CA, United States
Overview We are hiring the first member of our customer success team, to help everyone fall in love with induction cooking. We are making it dramatically easier for millions of people to get an induction stove in their home, and are aware that with any new technology there will be a learning phase for many new adopters. We hope to help them throug
Job Source: Channing St. Copper Co.Hexagon Asset Lifecycle Intelligence
Concord, CA, United States
Responsibilities: Hexagons Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon ALI solutions. Le
Job Source: Hexagon Asset Lifecycle IntelligenceA Place for Mom
Hayward, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomAnza Renewables
Oakland, CA, United States
About The Company Anza is combining data, technology and expertise to revolutionize the outdated, manual solar and storage procurement process. In 2021, driven by these inefficient procurement processes, increasing volatility in supply chains and the ever-present need to reduce solar and energy storage project costs, we saw both a market need and
Job Source: Anza RenewablesSan Ramon, CA, United States
AutoRABIT Background AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments. Who We Are AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier. What We Do Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work— offering our example, advice, and inspiration to guide our clients. Why It Matters AutoRABIT clients handle their customers’ most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes. Key Responsibilities:
Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create and drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions.
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success.
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features.
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects.
Knowledge & Skills:
Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization.
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams.
Confident and engaging presentation skills,
Ability to quickly grasp and distinctly explain technological and business concepts.
Strong verbal & written communication skills.
Collaborative, persistent and self-directed.
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry.
Proficiency using Salesforce, JIRA, GIT, & Zoho.
Qualifications
A minimum of 4 years of experience delivering technology and business outcomes for any Customer Success Role.
Experience with a complex product suite
Experience working with F500 accounts, specifically Financial Services or Healthcare accounts
Must be based in the US with US work eligibility.
Salary range: $120,000-$140,000 per year
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role is fully remote, and reports to the Director of Customer Success
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Email Alert for Senior Customer Success Manager jobs in San Ramon, CA, United States
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