Service Delivery Manager - Senior - Remote_

Phoenix

Service Delivery Manager - Senior - Remote

**Department:** SOC

**Location:**

Text SDM to 202-915-6172 to apply!

Since 2009, MindPoint Group has been the cybersecurity firm of choice for the most security-conscious US federal agencies and commercial enterprises.

We're proud to be one of Inc. 5000's fastest-growing companies in the country. With several -Best Places to Work- awards under our belts, we have a diverse employee-focused culture, accessibility, and communication between all levels and departments, and over 4 stars in reviews on Glassdoor.

Come be a part of what we're building. We use our award-winning recruitment process to seek the most skilled, experienced, and driven information security consulting experts in the industry, while simultaneously empowering applicants to determine if MindPoint Group is the right fit for them. We are profoundly invested in selecting the right people to join our team and are equally driven to expand and develop careers long-term.

With positions throughout the US, a role at MindPoint Group promises you:

+ An opportunity to work within one of the most diverse DC-based organizations

+ Generous tuition and professional development reimbursements

+ Mentorship opportunities with leaders focused on your growth

+ Competitive benefits like 401k matching, 11 federal holidays, etc.

+ And more!

**Job Description**

MindPoint Group is seeking a forward-thinking and self-motivated Service Delivery Manager for Cybersecurity Services to lead an exciting and transformative program in support of our US Federal Government customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Business acumen in dealing with senior leaders within the Federal Government is important. You will connect with key business executives and technical leaders to develop long-term relationships and a strong customer portfolio. Your main function will be to liaise between customers and internal teams to ensure timely and successful delivery of our services according to customer needs.

**What you get to do every day:**

+ Lead an evaluation of a federal agency's information security program requirements, capability gaps, and opportunities for leveraging shared services to fill gaps

+ Develop a shared service adoption roadmap and project schedule in coordination and collaboration with the provider-s subject matter experts

+ Develop and manage the project plan and project team to support the timely completion of tasks, deliverables, and milestones

+ Effectively prioritize and manage multiple projects and deadlines

+ Project and workflow management, including delegation and action item tracking

+ Proactively manage risks, issues, and scope changes effectively

+ Help resolve blockers of both internal and external dependencies

+ Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps

+ Provide status updates (e.g., weekly issues, process improvement implementation updates, project status updates, program performance, and risks)

+ Facilitate service delivery meetings and serve as the central point of contact for the shared service customer

+ Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives

+ Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between the shared service provider and customer

+ Develop strong relationships with executive managers and sponsors, and become a trusted advisor at multiple levels of management

+ Ensure client-driven process updates and scope changes are learned and quickly applied by technical teams

+ Identify creative solutions to resolve all client issues and escalations

+ Create and maintain process documentation, ensuring that all process changes are documented promptly

+ Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently

+ Define and maintain quality standards based on client and internal standards and best practices

+ Ensure that the team is consistently in compliance with our agreed-upon SLAs

+ Identify process areas with opportunities for improvement and optimization

+ Provide efficiency insights that can inform overall capacity planning

+ Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers - including environment availability and stability, system performance reviews, and improvements.

+ Support the standardization of Service Delivery management principles across the shared services program

+ Mentor junior team members during their onboarding and assist them to adoption of Service Delivery management principles (deliverable quality, meeting planning, project management)

+ Identify blockers and risks to meeting project and service objectives and assisting junior team members in overcoming them with the assistance of federal or contractor program managers

**Qualifications**

***Applicable US Government Clearance***

**What skills do you need?**

+ Bachelor's degree or equivalent combination of education and experience

+ Minimum of six (6) years of consulting and/or industry experience. It can be Commercial or Federal, but Federal experience is preferred

+ Client-facing experience, ideally in an Information Security-related field

+ Relevant experience (at least 2) leading successful IT projects, preferably in the Federal Government

+ Ability to mentor junior staff and identify performance issues that require the attention of program managers

+ Ability to communicate project requirements, challenges, and opportunities

+ Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs

+ Proven continuous improvement in analytical experience, including strong project management and reporting capabilities.

+ Ability to apply critical thought processes to develop, recommend, and implement strategies and programs that address team objectives

+ Ability to embrace ambiguity

+ Ability to establish new or improve operational processes

+ Excellent written and verbal communication skills

+ Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment

+ Capability to lead through influence across all levels of the organization

+ Must be results-oriented, self-motivated, energetic, proactive, and a team player with the ability to think conceptually and strategically

+ Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives

**What is ideal?**

+ PMP certification is preferred

+ Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired

+ Previous experience with or strong knowledge of federal shared services is highly desired

**Additional Information**

+ All your information will be kept confidential according to EEO guidelines.

+ Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $125-155k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

+ Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, maternity/paternity leave, mobile phone stipend, pre-tax commuter benefits, the opportunity to participate in our mentorship program, and more!

+ MindPoint is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

_Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation._

_Are you interested in a posted job opportunity but may not check all of the -boxes- for desired qualifications? If so, we encourage you to apply! Our commitment to sustain and champion an inclusive and dynamic community of employees is a high priority!_

Text SDM to 202-915-6172 to apply!