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Sutherland Global Services
Phoenix
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive **working from home** while effectively multi-tasking on a variety of projects and assignments? **Choose Us.** Sutherlan
Job Source: Sutherland Global ServicesInsight Global
Tempe
Job Description We are seeking a dedicated and professional Customer Service Representative to join our team. This role is fully remote and requires a high level of customer interaction through both inbound and outbound calls. The ideal candidate will have excellent communication skills, be highly organized, and possess a strong commitment to provi
Job Source: Insight GlobalOrion Corporation
Phoenix, AZ, United States
About this Opportunity: As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. As we continue to evolve and
Job Source: Orion CorporationSysco
Phoenix, AZ, United States
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (Customer Sales Representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Represen
Job Source: SyscoWells Fargo & Company
Phoenix, AZ, United States
Take in-bound calls, providing procedural support and resources to branch employees. Provide an exceptional internal customer experience on every call. Provide resources that allow branch employees to make recommendations on products and services tha Customer Service, Customer Service Representative, Customer Experience, Representative, Training, R
Job Source: Wells Fargo & CompanySam's Club
Litchfield Park, AZ, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubThe Cigna Group
Phoenix, AZ, United States
Job Description Summary Does your DREAM JOB involve WORKING FROM HOME and HELPING OTHERS? Join CIGNA We want to change health care to make it more affordable, personalized, and focused on helping the whole person. In this pivotal role, CSRs respond to phone inquiries from health care professionals and assist them with the medication prior authoriza
Job Source: The Cigna GroupSam's Club
Glendale, AZ, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubPhoenix
**Job Description:**
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
***This is a remote position and can be located anywhere within the United States.**
**Essential Job** **Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.
+ Formulate plans of resolution and respond appropriately and efficiently.
+ Maintain and restore customer satisfaction and partner with other teams as needed.
+ Perform problem analysis, problem determination and recommended resolutions to the callers.
+ in accordance with standard protocol.
+ Proactively educate caller on program benefits.
+ Meet or exceed established call center metrics, attendance standards and quality levels.
+ Use computer tools to accurately process and document information.
+ Develop rapport with callers and appropriately adjust communication style.
+ Provide accurate information about Sharecare programs and services.
+ Escalate issues internally and follow up on escalated issues.
**Qualifications:**
+ High School Diploma
+ Prior experience in a customer service related field preferred
+ Great communication skills
+ Must be able to multi-task
+ General working knowledge of Microsoft Word & Outlook
+ Computer keyboard proficiency and internet navigation skills required
+ Have the ability to work effectively with others in a team environment
+ Ability to thrive in a fast-growing always changing environment
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Email Alert for Customer Service Representative - Remote_ jobs in Phoenix
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