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Capula
New York, NY, United States
Capula is a leading global hedge fund, head quartered in London. We are looking for an Application Support Analyst to join our New York team. We are looking for candidates with strong communication abilities, and are looking to utilise their technical skills to support the trading and middle office applications. This is a long term role where we ex
Job Source: CapulaPierce Technology Corporation
Bethpage, NY, United States
· Ensures specialist knowledge of operating systems, devices, applications and software · Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents · Managing ticketed query system and ensuri
Job Source: Pierce Technology CorporationKWI
Melville, NY, United States
Application Support Analyst The Opportunity The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features
Job Source: KWIPierce Technology Corp
Bethpage, NY, United States
•Ensures specialist knowledge of operating systems, devices, applications and software •Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents •Managing ticketed query system and ensuring
Job Source: Pierce Technology CorpUnited Nations FCU
Queens, NY, United States
We are looking for a problem-solver! You will join a highly collaborative team and will perform complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production. This position is expected to be hybrid. NYC Salary Range - $94,182 - $96,000 annually; compensation is c
Job Source: United Nations FCUUnited Nations FCU
Long Island City, NY, United States
Why join this team We are looking for a problem-solver! You will join a highly collaborative team and will perform complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production. This position is expected to be hybrid. NYC Salary Range - $94,182 - $96,000 annua
Job Source: United Nations FCUMunicipal Credit Union
New York, NY, United States
About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000
Job Source: Municipal Credit UnionColumbia University
New York, NY, United States
Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $100,000-$120,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications,
Job Source: Columbia UniversityGreenvale, NY, United States
Application Support Analyst
* This is a hybrid role*
The Opportunity
The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products. Future intentions for this role include becoming a point of escalation for our Held Desk (mPOS) team. To be successful in this role you will need strong technical troubleshooting skills, strong research skills, the ability to self-prioritize a backlog of tickets with varying degrees of technical difficulty and business impact, and the ability to convey complicated technical details to a clientele of non-technical repeat clients.
The Company
We are a small team with a big vision; to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As an Application Support Analyst, you excel at the below core competencies
You’re always learning and never shy about diving into unknown issues or processes
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Rebounding from setbacks and adversity when facing difficult situations
The impact you’ll make Handling Tier 1/2 tickets
Supporting the back-office merchandising system
Being a point of escalation for the Help Desk team
What you will bring 1 to 3 years’ experience within a technical support, IT, or call center environment
Experience using Jira as well as it’s offshoot products (Confluence, Jira Service Management)
Experience handling tier 1st and 2nd level tickets
Previous application support background is a plus
Retail ERP Management experience is a plus
As a member of the KWI team you will receive Full Medical, Dental and Vision
4 weeks of PTO in your first year
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
Email Alert for Application Support Analyst jobs in Greenvale, NY, United States
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