Guest Experience Representative
Elmont, NY, United States
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at?OakViewGroup.com, and follow OVG on?Facebook,?Instagram,?Twitter, and?LinkedIn.
Overview:
Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at UBS Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests in addition to access and crowd control for UBS Arena.
This role will pay a hourly rate of $20.25.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Applications are accepted on an ongoing basis.
OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
About the Venue:
UBS Arena?at Belmont Park?is?made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The?state?of?the?art?arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.
UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. For more information on the venues sustainability efforts, please visit UBSArena.com/sustainability.
Located on the historic grounds of Belmont Park,?UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car. To plan your trip, please visit UBSArena.com/plan-your-trip.
For additional information, please visit UBSArena.com or @UBSArena on Facebook, Instagram and Twitter.
Strengthen By our Differences
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Responsibilities:
Ability to communicate clearly
Ability to give concise directions to guests
Ability to work in outdoor conditions
Aid in orderly ingress and egress
Assist guests in finding their seats, restrooms, concessions, and other venue amenities
Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
Assist with crowd control measures
Control access and press buttons to the elevator to limit patrons touching elevator buttons
Control and manage access to premium levels, clubs, and spaces
Complete incident reports for accidents and out-of-the-ordinary events
Effectively communicate safety and security measures throughout the arena
Identify opportunities to create memorable experiences for guests
Manage elevator capacity
Other organizational and administrative duties as determined by management
Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public
Provide accurate facility information with excellent customer service to patrons
Provide exceptional guest services
Provide specialized assistance, general information, and clear directions to guests
Respond to and/or escalate guest complaints, concerns, and compliments
Scan in each ticket to events
Utilize electronic devices such as handheld devices, computers, and/or tablets
Understand, retain, and adhere to safety protocols and procedures
Understand, retain, and provide event information to guests
Other organizational and administrative duties as determined by management
Qualifications: 18 years of age or older
Experience in a customer service-based industry is essential
Experience within a sport, entertainment, or related field is preferred
Must be able to complete all required training
Must be able to engage with guests first
Must have a working email address
Strong verbal and written communication skills are essential
Ability to be available for 80% of events scheduled a month.
Ability to function independently in a fast-paced, high-pressure environment is essential
Ability to read, write and understand English
Ability to utilize web-based programs and digital equipment
Ability to work a flexible schedule including long hours, nights, weekends, and holidays
Ability to work with the public and have interpersonal and communications skills is essential
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Ability to be mobile
Ability to push, pull, and/or lift 50lbs or more
Ability to stand in the same spot for extended periods of time
Ability to walk up and down stairs
Ability to work in enclosed spaces
Ability to work steep, elevated areas
Work Environment:
Must uphold and maintain a customer friendly environment
The duties of this position are performed indoors and outdoors
The noise level in the work environment will range from moderate to loud
While performing duties of this job, the employee may be exposed to outdoor weather conditions
Strengthened by our Differences. United to Make a Difference.:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.