GUEST EXPERIENCE AMBASSADOR_

New York

Flik Hospitality Group

Salary: $26 - $30 / Hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Guest Experience Agent (GEA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, and all public areas, the GEA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

RESPONSIBLITIES:

Provide high-level internal and external customer support

Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.

Assist in making space reservations using an online tool and escorting guests throughout the office

Receive and route incoming phone calls

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest

Coordinate luggage drop-off and pick-up

Manage the access badge process for employees and visitors according to client standards - keeping up to date with Safety and Security procedures

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen

Restock office, kitchen, and pantry supplies

Liaise with pantry and department administrators on coordination of on-site and off-site catering and events

Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.

Provide general travel support (arranging for transportation, providing directions, etc.)

Coordinate and arrange basic office equipment repair and maintenance

Carry out instructions for security, fire, health and safety guidelines

Provide first-line support for basic office technology

General administrative support

Interface with vendors (catering, AV, etc.) to provide seamless customer support

Respond to inquiries and anticipates customer needs

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Maintain a strong awareness of business activity and communicate all updates with your team members.

Communicate and interact effectively with all other departments.

Work closely with office services staff and vendors ensuring scope of work is delivered as it relates to guest services areas: i.e. conference rooms, general reception area, guest restrooms, pantry upkeep, and plants

Conduct opening and closing walkthroughs when business requires

Other duties and special projects as assigned

KEY COMPETENCIES:

A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GEA job.

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

Excellent listening and oral communication skills.

Basic computer skills and knowledge of office technology / equipment.

Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical and committed to maintaining a high degree of confidentiality.

A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (ompass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Req ID: 1323947

Flik Hospitality Group

HILARIA KWAKUMEY

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