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Conversica, Inc
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: Conversica, IncCoperniq Inc.
San Francisco, CA, United States
Title : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,
Job Source: Coperniq Inc.Kuraray America , Inc.
Oakland, CA, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: Kuraray America , Inc.Token Transit
San Francisco, CA, United States
[Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Token Transit United States Date Posted 26 Jul, 2022 Work Location San Francisco, United States Salary Offered $160000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options Yes Vacancies 1 available Abo
Job Source: Token TransitOngo
San Francisco, CA, United States
What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in
Job Source: OngoRosendin Electric
San Francisco, CA, United States
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Empl
Job Source: Rosendin ElectricSiena AI
San Francisco, CA, United States
About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want t
Job Source: Siena AINuvolum
San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-
Job Source: NuvolumSan Francisco, CA, United States
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be.
We're a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we're growing the team to meet the demand.
Responsibilities
Lead customer relationships focused on driving value across Pulley's product and services
Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy
Own customer retention, risk mitigation and resolution
Gather customer feedback to help inform Pulley's R&D efforts to guide future roadmap initiatives
Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders
Lead team initiatives or projects to continually uplevel the team or department
Qualifications
5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment
Passionate about delivering a positive customer experience
Proven ability to build stakeholder buy in at multiple levels within an organization
Exceptional written and verbal communication skills
Solutions oriented mindset, with experience leading change with accounts
Empathy and tact when working with customer issues under pressure
Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature
Driven to solve complex problems
Benefits
We are a remote-first team with an office in San Francisco. We do a team offsite to meet in person.
US-Based Benefits:
Health insurance
Unlimited PTO
401(k) Match
Our Culture
TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. Discover the engaging culture of Pulley. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:
First Principles Thinking. We believe in breaking down problems into their most basic parts. We don't reject ideas because they haven't worked before. We understand "why did certain things work?" and apply it to our situation.
Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don't fixate on the finish line.
Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn't know it was impossible.
We're also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you're passionate about joining a team like the one we've described, we'd love to talk!
Annual Compensation: $100k - $120k USD
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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