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Planhat
Chicago, IL, United States
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software. Team Our role is to understand customers' problems and objectives deeply, then help solve them through the Planhat platform.
Job Source: PlanhatLulaFit
Chicago, IL, United States
Who We Are At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants. Whether it's designing state-of-the-art fitness centers, cultivating
Job Source: LulaFitRelativity
Chicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advis
Job Source: RelativitySPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSRiverside Insights
Chicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers,
Job Source: Riverside InsightsBenchmark Analytics
Chicago, IL, United States
Description Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify
Job Source: Benchmark AnalyticsBain & Company
Chicago, IL, United States
**Applications must be submitted in English to be considered** WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity, and a model of social responsibility. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have mainta
Job Source: Bain & CompanyRiverside Insights
Chicago, IL, United States
Job Description Job Description As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a
Job Source: Riverside InsightsChicago, IL, United States
Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We're specifically looking for a customer success manager who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help craft the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find and execute solutions, and improve relationships. To succeed in this role, you should have relevant customer facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.
Objectives of this role:
Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction.
Trusted partner for sales to maintain and develop customer success strategies and best practices.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics and data as directed.
Project and program management:
Overall responsibility to ensure timely delivery of all project deliverables within budget and to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date.
Manage the relationship with the client and all stakeholders.
Manages their own time effectively to maximize utilization and to balance demands from multiple projects.
Qualifications and Experience: Minimum bachelor's degree in a business or IT related field required.
Minimum of 5+ years of relevant project planning and management experience leading diverse projects. Preferably within Fintech/ SaaS/ Financial Services sector.
PMP/ Prince2 certification essential with the ability & experience managing multiple projects concurrently.
Strong Stakeholder Management, Project Management & Influencing skills with good business acumen.
Experience in managing project teams across different locations, internal & external etc.
Technology-savvy with advanced user of applications like MS office suite including Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI etc.
Fluent written and spoken English is a must / fluency in Spanish highly preferred
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association's CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS' 60+ Chapters globally further amplify the association's mission through training and networking initiatives.Visit acams.org for more information.
Other details Pay Type Salary
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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