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The Mom Project
Seattle, WA, United States
Our client is a leading cooking media company based in Seattle, specializes in creating engaging culinary content and experiences. They are committed to building lasting relationships with our sponsors and clients, who are integral to our innovative approach in the culinary world. Job Description They are looking for an enthusiastic and proactive
Job Source: The Mom ProjectMagnite
Seattle, WA, United States
Analyst, Client Success Seattle, WA Broomfield, CO Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ
Job Source: MagnitePikemann LLC
Seattle, WA, United States
100% Remote To apply, please submit your resume to [email protected] Pikemann is looking for a Client Success Strategist who can help our existing clients achieve their goals and grow their businesses with our services and training. The Client Success Strategist is a key member of our Client Services Team, who interacts with clients and provi
Job Source: Pikemann LLCClarity
Seattle, WA, United States
Mission & Vision Statement Our mission at Clarity is to: Be a trusted guide that helps millions of families to discover, plan for and access the best educational opportunities for their children. Help schools to adapt and operate like the dynamic businesses they must be in order to survive and best serve the families of the future. Build a company
Job Source: ClarityOmnidian Inc
Seattle, WA, United States
About Omnidian Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potent
Job Source: Omnidian IncEllie Mental Health - 178
Seattle, WA, United States
Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. As we expand our programs to reach more health systems and patients, we are excited to grow our Client Success Executive team. Senior Client Success Executives serve a
Job Source: Ellie Mental Health - 178INFUSE
Seattle, WA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSEAlley Corp
Seattle, WA, United States
Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. As we expand our programs to reach more health systems and patients, we are excited to grow our Client Success Executive team. Senior Client Success Executives serve
Job Source: Alley CorpSeattle, WA, United States
Location: Bellevue/Seattle. Hybrid - must be within a commutable distance to the office.
Company Overview
XMARS, powered by SparkX, is an AI-powered ad management platform for brands, sellers, and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics, and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increase sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.
We recently won the prestigious Technology Innovation Award from Amazon Ad Partners, highlighting the transformative nature of our platform.
Position Overview
The Customer Success Manager role involves nurturing and growing relationships with a designated portfolio of Xmars clients. As the primary contact for our clients, you will collaborate closely with various internal teams, including Customer Success, Product, and Sales, to ensure client needs are met promptly and effectively. Your responsibilities include addressing and resolving client inquiries and issues, and leveraging your exceptional client management skills to drive positive results in a fast-paced setting. Additionally, as our department grows and new Customer Success strategies are introduced, you will contribute significantly to the development, optimization, and implementation of internal procedures and workflows.
Key Responsibilities
Gain an expert-level understanding of Xmars and demonstrate how it can be used to increase clients' Amazon sales.
Promote account growth through the introduction of new products and services.
Provide tactical and strategic support to assigned accounts, while maintaining strong relationships with key agencies and brands.
Serving as a critical point of escalation for client concerns, adopting a client-centered approach to problem-solving.
Assist with the development of training materials and provide expert insights during webinars as required.
Improve current processes by identifying opportunities for improvement and implementing strategies for improvement.
Maintain user awareness of Xmars's latest features, allowing them to maximize its potential.
Assist in the resolution of technical issues related to Xmars functionality and updates.
Participate in the design and feedback loop of new features with the Product Team.
Provide clear communication with the Product Team by compiling product reports and systematically documenting errors.
Basic Qualifications
1-2 years' experience in Amazon digital advertising (Search/DSP) with a deep understanding of the industry.
1-2 years’ of experience with Martech SaaS tools similar to Xmars.
Experience with any of the following e-commerce advertising platforms: Amazon, Walmart, Instacart, Xmars, or Criteo
A proven track record of success in customer success, consulting, or pre-sales.
Excellent interpersonal skills, with an emphasis on teamwork and customer service.
The ability to thrive in an ambiguous and dynamic start-up environment with a knack for problem-solving and flexibility.
Ability to effectively manage both tactical tasks and strategic planning.
Strong technical aptitude with excellent problem-solving and troubleshooting skills.
Strong communication skills, both written and verbal.
Why SparkX- Xmars
Competitive pay
Unlimited PTO
Comprehensive benefits package including health, and dental
We strongly prioritize professional development, and there are limitless opportunities for career growth
Collaborative and innovative work environment
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Email Alert for Client Success Manager jobs in Seattle, WA, United States
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