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Progress Residential, L.P.
Jacksonville, FL, United States
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, o
Job Source: Progress Residential, L.P.Florida Sheriffs Youth Ranches
Jacksonville, FL, United States
Are you able to motivate and inspire others toward giving? Are you a self-starter, self-motivator, and able to work independently? Do you want to make a difference in the lives of at-risk youth? Join our team today! SUMMARY The Donor Relations Officer has direct responsibility for promoting the Youth Ranches interests and for fund-raising efforts
Job Source: Florida Sheriffs Youth RanchesDat Services Inc
Jacksonville, FL, United States
About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who
Job Source: Dat Services IncDAT Freight Solutions
Jacksonville, FL, United States
About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who
Job Source: DAT Freight SolutionsCengage Group
Jacksonville
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture value
Job Source: Cengage GroupBalfour Beatty Investments
Jacksonville, FL, United States
Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care -about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business
Job Source: Balfour Beatty InvestmentsMassey Services
Jacksonville, FL, United States
** Customer Service Specialist** **Job Category****:** Administrative **Requisition Number****:** CUSTO003231 Showing 1 location **Job Details** **Description** Based in Orlando, Florida, Massey Services is the nations fifth largest pest prevention company and the largest privately held family-owned company in the industry. Celebrating 36 consecuti
Job Source: Massey ServicesNorthwest Exterminating
Jacksonville, FL, United States
** Customer Care Specialist** **Job Category****:** Customer Service **Requisition Number****:** MCCCA18444 Showing 1 location **Job Details** **Description** Look no further, The Turtle is looking to hire you! Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe its about more than jus
Job Source: Northwest ExterminatingJacksonville, FL, United States
** Region Customer Relations Specialist - Remote**
**Job Category****:** Customer Service **Requisition Number****:** REGIO022764 Showing 1 location **Job Details**
**Description**
**Job Description:**
The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
**Duties and Responsibilities**
* Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
* Able to speak knowledgeably to a customers concern or issue
* Be proficient to work within the current CRM (Servsuite) to document issues
* Research required information using accessible resources
* Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue
* Maintain/exceed productivity goals and performance measures set by the Region
* Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
* Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
* Assist customers as needed in making payments or setting up auto-billing
* Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
* Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
**Required Experience**
* One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
* Knowledge of customer service principles and practices,
* Good data entry and verbal skills; type 45 wpm or more
* Proficient in relevant computer applications
**Required Skills**
* Ability to de-escalate an upset customer
* Must be able to work overtime during the companys peak season
* Must have the ability to be flexible in scheduling
* Attention to detail
* Teamwork
* Problem Analysis and Resourcefulness
* Professionalism
* Adaptability
* Able to react effectively and calmly in a stressful situation
* Excellent organizational skills
* Able to coordinate activities with multiple parties and levels of leadership
**Compensation and Benefits Package:**
* Competitive earning potential
* Matching 401(k)
* Medical, dental and vision
* STD, LTD and life insurance
* PTO
* Paid training
* Company perks
**Position Type**
Full-Time/Regular
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1 year:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Region Customer Relations Specialist - Remote jobs in Jacksonville, FL, United States
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