Customer Success Manager - Northeast Region

Jacksonville, FL, United States

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, seewww.DAT.com/company.

Application Deadline: 6/14/2024

The Opportunity

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR.

This is a fully remote, work from home opportunity. We're open to applicants who are full time residents of the following states: ME, NH, VT, MA, NY, CT, RI, PA, WV, OH

Candidate profile

You'll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role. This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 45 years.

What You'll Do

Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.

Manage accounts and keep customers abreast of new features and enhancements.

Be the "voice of the customer" to Product Management, Sales and Product Support.

Prospect by establishing rapport with customers to identify needs and opportunities.

Exceed net revenue growth quota by upselling customers on additional service packages.

Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.

Be your customers' main point of contact at DAT.

The Skills and Experience You'll Bring

Highly effective account manager who will build and maintain relationships with customers in a B2B environment.

Deep understanding of the freight and logistics industry.

Strategic thinker with demonstrated experience developing profitable relationships with customers.

Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

Medical, Dental, Vision, Life, and AD&D insurance

Parental Leave

Up to 20 days of paid time off starting in year one

An additional 10 holidays of paid time off per calendar year

401k matching (immediately vested)

Employee Stock Purchase Plan

Short- and Long-term disability sick leave

Flexible Spending Accounts

Health Savings Accounts

Tuition Reimbursement Program

Employee Assistance Program

Additional programs - Employee Referral, Internal Recognition, and Wellness

Free TriMet transit pass (Beaverton Office)

Competitive salary and benefits package

Work on impactful projects in a cutting-edge environment

Collaborative and supportive team culture

Opportunity to make a real difference in the trucking industry

Employee Resource Groups

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $60,000 + commission. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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