District Leader

Raynham, MA, United States

**Position Title:** District Leader

**Reports to:** Director of Operations

**Direct Reports:** Restaurant Management

**Job Summary:** The District Leader at TSG leads their Restaurant Management teams in delivering a service experience that goes beyond the guest's expectations. The District Leader is responsible for the continuous operations of 5-8 locations. The District Leader sets an example for their team members by adhering to TSG policies and procedures.

**Principle Responsibilities:**

Team Environment

+ Responsible for recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development

+ Ensure appropriate training tools are utilized

+ Leads Restaurant Management team meetings at a minimum of every other week to communicate relevant operations information, e.g. seasonal products

Operational Excellence

+ Create and maintain a people first culture in the restaurant

+ Monitor, follow up and report training progress

+ Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws

+ Ensure Brand standards, recipes, systems and marketing windows are executed correctly

+ Prepare, complete and follow up on action plans for remodels and new restaurant openings

Profitability

+ Continuous assessment of profitability

+ Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs

+ Drives sales by developing action plans to improve business

+ Ensure tools and systems are in place to roll out new products, systems and processes

**Key Competencies**

_Guest Focus_

+ _Understands and exceeds guest expectations, needs and requirements_

+ _Develops and maintains guest relationships_

+ _Displays a sense of urgency with guests_

+ _Seeks ways to improve guest satisfaction; asks questions, commits to follow-through_

+ _Resolves guest concerns by following Brand recommended guest recovery process_

_Passion for Results_

+ _Sets and maintains high standards for self and others, acts as a role model_

+ _Consistently meets or exceeds goals_

+ _Contributes to the overall team performance; understands how his/her role relates to others_

+ _Sets, prioritizes and maintains focus on important activities_

+ _Reads and interprets reports to establish goals and deliver results_

+ _Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results_

_Problem Solving and Decision Making_

+ _Identifies and resolves issues and problems_

+ _Uses information at hand to make decisions and solve problems; includes others when necessary_

+ _Identifies root cause of a problem and implements a solution to prevent from recurring_

+ _Empowers others to make decisions and resolve issues_

_Interpersonal Relationships & Influence_

+ _Develops and maintains relationships with team_

+ _Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments_

+ _Encourages collaboration and teamwork_

+ _Leads others; negotiates and takes effective action_

_Building Effective Teams_

+ _Identifies and communicates team goals_

+ _Monitors progress, measures results and holds others accountable_

+ _Creates strong morale and engagement within the team_

+ _Accepts responsibilities for personal and team commitments_

+ _Recognizes and rewards employees strengths, accomplishments and development_

+ _Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources_

_Conflict Management_

+ _Seeks to understand conflict through active listening_

+ _Recognizes conflicts as an opportunity to learn and improve_

+ _Resolves situations using facts involved, ensuring consistency with policies and procedures_

+ _Escalates issues as appropriate_

_Developing Direct Reports and Others_

+ _Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills_

+ _Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly_

+ _Provides challenging assignments for the purpose of developing others_

+ _Uses coaching and feedback opportunities to improve performance_

+ _Identifies training needs and supports resources for development opportunities_

_Business and Financial Acumen_

+ _Understands guest and competition; translates and applies own expertise to address business opportunities_

+ _Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change_

+ _Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, adjust accordingly and set goals_

+ _Understands, analyzes and communicates the key performance/profit levers and manages to these measures_

_Leading with Vision_

+ _Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization_

+ _Drives a clear vision or sense of purpose and clearly communicates to the team_

+ _Links mission, vision, values, goals and strategies to everyday work_

_Strategic Thinking_

+ _Sees where current trends will lead, and how they may influence the organizations direction_

+ _Translates the vision for a program into clear strategies_

+ _Thinks in strategic terms and can make the connection across functional teams_

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