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Prolific
Indianapolis, IN, United States
Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together. Headquartered in downtown Indianapolis, Prol
Job Source: ProlificDialing Innovations
Indianapolis, IN, United States
**Job Title:** Help Desk **Job Description:** This role will be responsible for providing phone support, setup support, monitoring, provisioning, and setting up hardware and clearly and accurately documenting customer issues and resolutions. This role will provide basic help desk support to our clients. **About Dialing Innovations:** Dialing Innova
Job Source: Dialing InnovationsLeidos
Indianapolis
**Description** At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Job Source: LeidosLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Ou
Job Source: LeidosLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our
Job Source: LeidosLids
Indianapolis, IN, United States
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams,
Job Source: LidsRADCUBE | Rapid Technology Solutions
Indianapolis, IN, United States
This position will be instrumental in the administration of a new human-centered federal government benefit program The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectivel
Job Source: RADCUBE | Rapid Technology SolutionsAmerican Express Global Business Travel
Indianapolis, IN, United States
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Busines
Job Source: American Express Global Business TravelBrownsburg, IN, United States
Title: Help Desk Specialist
Location: Brownsburg, IN, 19406
Duration: 6 Month Contract
Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.
Roles & Responsibilities Provides direct support to clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.• Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.• Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.• Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.• Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.• Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.• Enforce and comply with all Payment Card Industry Data Security Standards• Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem• Answers help desk calls live when possible.• Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.• Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.• Manages and utilizes Ghost server for desktop/laptop imaging.• Maintain an accurate inventory of IT equipment.• Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.• Required to relocate computer equipment frequently.• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.• RF Gun Support• Assist with Wireless Support issues• Provides support for local phone systems as necessary• Familiar with quick PC build-out processes such as Ghost.• Available for on-call needs when applicable• Other task as request by IT management
Email Alert for Help Desk Specialist jobs in Brownsburg, IN, United States
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