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Leidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Ou
Job Source: LeidosLeidos
Indianapolis
**Description** At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Job Source: LeidosTWO95 International
Brownsburg, IN, United States
Title: Help Desk Specialist Location: Brownsburg, IN, 19406 Duration: 6 Month Contract Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolutio
Job Source: TWO95 InternationalVenusgeo
Indianapolis, IN, United States
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household
Job Source: VenusgeoHexaQuEST Global, Inc.
Indianapolis, IN, United States
Job Title : Help Desk Coordinator/ (739928) Location : Indianapolis, IN 46204 (Hybrid) Duration : Long Term Contract Client : State of Indiana Department of Education (IN-IDOE) Job Description : The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to
Job Source: HexaQuEST Global, Inc.IndyGo
Indianapolis, IN, United States
Position Title: Help Desk Technician Safety Sensitive: No Supervisor’s Title: Manager – Technical Support FLSA Status: Exempt Department: Information Technology Division: Technical Support POSITION PURPOSE The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7
Job Source: IndyGoLids
Indianapolis, IN, United States
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams,
Job Source: LidsIndygo
Indianapolis
Job Description Job Description Position Title: Help Desk Technician Safety Sensitive: No Supervisor’s Title: Manager – Technical Support FLSA Status: Exempt Department: Information Technology Division: Technical Support POSITION PURPOSE The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and deskt
Job Source: IndygoIndianapolis, IN, United States
Description
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
We are seeking a dedicated and customer-focused individual to join our team as a Web Support Help Desk Specialist. This role is primarily focused on providing excellent customer service and support for our web-based services and systems. The ideal candidate will have a knack for explaining technical concepts in a way that is easy for non-technical users to understand.
Key Responsibilities:
• Respond to customer inquiries via calls, emails, and tickets promptly and professionally.
• Provide customer support and troubleshooting for our web-based services and systems.
• Assist users in navigating and using our system and services effectively.
• Document all customer interactions accurately and promptly in our help desk ticketing system.
• Transcribe customer feedback from audio file recordings.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated on our policies, procedures, and system updates to provide accurate information to users.
• Contribute to the creation and upkeep of knowledge base articles and/or Standard Operating Procedures.
• Participate in training sessions to enhance your technical skills and knowledge.
• Contribute to the development of automation strategies for managing repetitive tasks.
• Maintain a positive and customer-focused attitude in all interactions.
Basic Qualifications:
• High School Diploma or GED Equivalent
• Excellent computer/typing skills • Strong interpersonal and communication skills.
• Ability to explain technical issues to non-technical users in a clear and understandable manner.
• Empathy and a customer-focused mindset.
• Analytical thinking and problem-solving skills.
• Ability to diagnose and resolve basic technical issues related to web-based services and systems.
• Two or more years of experience in a customer support role, preferably in a web-based environment.
• The position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; the chosen candidate cannot start in this role until this process is complete.
Please note: This role is more focused on customer service and web-based support rather than advanced technical troubleshooting or PC repair. Candidates with a strong background in customer service and a basic understanding of web-based systems are encouraged to apply.
Original Posting Date: 2024-05-30 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Email Alert for Help Desk Specialist (Onsite) jobs in Indianapolis, IN, United States
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