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IndyGo
Indianapolis, IN, United States
Position Title: Help Desk Technician Safety Sensitive: No Supervisor’s Title: Manager – Technical Support FLSA Status: Exempt Department: Information Technology Division: Technical Support POSITION PURPOSE The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7
Job Source: IndyGoInnovation Associates Inc
Indianapolis, IN, United States
The Role: iA is seeking a customer centric, solutions driven, and dedicated Help Desk Technician to help achieve iA’s mission to unleash the full potential of pharmacy. This individual’s main objective will be to provide technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available do
Job Source: Innovation Associates IncNetfor
Indianapolis, IN, United States
Position Description Summarize the overall nature and scope of the position in a few sentences. This position will provide first level technical support of hardware, applications, operating systems and networking, with a customer service approach. This role will focus on being the first responder for all service requests, ensuring they are resolved
Job Source: NetforNetfor, Inc.
Indianapolis
Job Description Job Description Position Description Summarize the overall nature and scope of the position in a few sentences. This position will provide first level technical support of hardware, applications, operating systems and networking, with a customer service approach. This role will focus on being the first responder for all service
Job Source: Netfor, Inc.Innovation Associates, Inc.
Indianapolis
The Role: iA is seeking a customer centric, solutions driven, and dedicated Help Desk Technician to help achieve iA’s mission to unleash the full potential of pharmacy. This individual’s main objective will be to provide technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available doc
Job Source: Innovation Associates, Inc.TWO95 International
Brownsburg, IN, United States
Title: Help Desk Specialist Location: Brownsburg, IN, 19406 Duration: 6 Month Contract Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolutio
Job Source: TWO95 InternationalHexaQuEST Global, Inc.
Indianapolis, IN, United States
Job Title : Help Desk Coordinator/ (739928) Location : Indianapolis, IN 46204 (Hybrid) Duration : Long Term Contract Client : State of Indiana Department of Education (IN-IDOE) Job Description : The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to
Job Source: HexaQuEST Global, Inc.AEG
Indianapolis, IN, United States
WHO WE ARE At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professiona
Job Source: AEGIndianapolis, IN, United States
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.
Principle Duties and Responsibilities
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
Document issues in the ticketing system
Communicate technical solutions to a non-technical workforce
Complete and close the Help Desk tickets under your assignment in a timely manner
Provide regular status updates to the Manager of IT Operations
Hybrid schedule
Evening/weekend availability
Job Required Knowledge & Skills Minimum 2 years' experience providing Help Desk support to medium-sized companies
Excellent communication and interpersonal skills
Strong problem solving and communication skills
In-depth knowledge of computer systems, networking, and mobile device
IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
Retail point-of-sale systems
Preferred Job Required Knowledge & Skills In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Reports To IT Help Desk Manager
#LI-MS1
EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at [email protected]. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 18503
Location: Corporate Office
Email Alert for Help Desk Technician jobs in Indianapolis, IN, United States
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