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TWO95 International
Brownsburg, IN, United States
Title: Help Desk Specialist Location: Brownsburg, IN, 19406 Duration: 6 Month Contract Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolutio
Job Source: TWO95 InternationalIndyGo
Indianapolis, IN, United States
Position Title: Help Desk Technician Safety Sensitive: No Supervisor’s Title: Manager – Technical Support FLSA Status: Exempt Department: Information Technology Division: Technical Support POSITION PURPOSE The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7
Job Source: IndyGoAEG
Indianapolis, IN, United States
WHO WE ARE At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professiona
Job Source: AEGLids
Indianapolis, IN, United States
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams,
Job Source: LidsInnovation Associates Inc
Indianapolis, IN, United States
The Role: iA is seeking a customer centric, solutions driven, and dedicated Help Desk Technician to help achieve iA’s mission to unleash the full potential of pharmacy. This individual’s main objective will be to provide technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available do
Job Source: Innovation Associates IncLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Ou
Job Source: LeidosLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our
Job Source: LeidosLeidos
Indianapolis
**Description** At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Job Source: LeidosIndianapolis, IN, United States
Job Title : Help Desk Coordinator/ (739928)
Location : Indianapolis, IN 46204 (Hybrid)
Duration : Long Term Contract
Client : State of Indiana Department of Education (IN-IDOE)
Job Description :
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.
• Understand eligibility guidelines and the application approval process
• Efficiently review and process applications
• Investigate flagged applications and follow up with households or schools as necessary
• Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
• Work with leadership to resolve escalated customer concerns and system problems
• Provide courteous, timely, and accurate frontline customer service interactions and information.
• Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
• Track customer interactions and inquiries and generate reports for management
• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
• Research information to provide answers to customer inquiries
• nswer inquiries over the telephone or in person concerning regulations or procedures
• Receive and prepare replies to routine correspondence
• Operate office machines related to specific area of work
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
• Examine data matches to find inconsistent and/or duplicated data .
• Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program .
• Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
• This position will be instrumental in the administration of a new human-centered federal government benefit program.
Email Alert for Help Desk Coordinator jobs in Indianapolis, IN, United States
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