Director of Technical Partnerships

Denver, CO, United States

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

The role of Director of Technical Partnerships at Auror lives at the intersection of our customers, other solution providers (partners), our customer facing team, and our product team. It's a role that leverages deep technical competence, strategic planning, and customer obsession to support the business in delivering the full value of the Auror platform through technical enablement and partnerships. This role has has three primary areas of ownership:

Connected Ecosystem - you will have responsibility for building out strategy for our Connected Ecosystem delivery in partnership with customer leads. You will also manage the relationship with the many solution providers that will integrate with Auror’s Crime Intelligence Platform, forming strong partnerships with key stakeholders.

Technical integrations - you will lead a global team responsible for managing technical integrations between customers, other solution providers, and the Auror platform.

Licence plate recognition - as we scale our LPR offering around the world there’s a need to have technical capability in-market to partner with customers, integrators, and suppliers. You’ll build out the team responsible for the successful scoping and deployment of LPR at customer locations, partnering with Auror’s commercial, customer success, and product engineering teams to deliver end-to-end projects.

While a major focus for this role is leading technical enablement teams and growing those functions across the markets we operate in, you’ll also be able to get hands on with the tools and work alongside your teams to achieve epic results for our customers.

This role reports to James Corbett, VP Technology and Innovation

As a technical founder at Auror my role has evolved over time, initially leading the development of Auror’s crime intelligence platform, my focus now is on enabling Auror’s long term growth through product innovation and partnerships. The other focus I have is building out the technical support structures that will allow Auror to scale as we take on the global crime problem. I love what we are about here at Auror, and it makes me proud to be part of a high performing team that is building a platform that helps keep our communities safe. I love seeing those around doing amazing work and I'm always ready to roll up my sleeve to help people meet their potential. Outside of Auror you will find me wandering around the zoo with my preschooler and toddler, and when it’s warmer, at the beach building giant sand castles.

About you

To excel in this role you will have a strong technical background, likely having come through an engineering pathway before applying those skills in more external facing roles. You love diving deep into technical challenges, using all available data and tools to understand what’s happening under the hood, and figuring out a path forward. Equally, you can create strategies aligned to company and team priorities that take into consideration both commercial and technical view points. You are in your element talking to customers and partners and can communicate clearly and effectively with both very technical and non-technical stakeholders.

You will have a passion for working closely with customers and be energised when directly engaging with our customers’ technical, loss prevention, and commercial teams.

You have a strong need to keep learning and always want to figure out how things work, but no ego when you come across something you don’t know.

Equally, you love supporting those around you and feel pumped when you can help those around you grow.

To hit the ground running at Auror you’ll need to have 5+ years of experience in SaaS, have a solid product and engineering background, likely having been a software engineer for a good part of your career before taking on more product, management, and customer facing roles.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page ).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Competitive salary Range: Depending on level of experience of $165,000 - $208,000 (People Leader level 5 or 6)

Employee share scheme: You’ll own part of a company making a real difference!

Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.

Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.

Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.

Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.

Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.

Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.

Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

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