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JobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoCranney Home Services
Danvers
Job Description Job Description Description: We are looking for an Experienced Customer Service Rep! Your career in Customer Service starts here at Cranney Home Services! A five-star place to work, this is the company that will transform your career as we strive to ensure our employees are taken care of. We are known for stability and offer oppo
Job Source: Cranney Home ServicesLogixHealth
Bedford
Job Description Job Description $1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a h
Job Source: LogixHealthTEKsystems
Boston, MA, United States
*Customer Service Specialist* Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and veri
Job Source: TEKsystemsHerb Chambers Honda of Westborough
Randolph, MA, United States
Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively! For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-o
Job Source: Herb Chambers Honda of WestboroughFenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthFenway Health
Roxbury
Job Description Job Description Description: Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care jour
Job Source: Fenway HealthTEKsystems
Boston
Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify
Job Source: TEKsystemsBoston
Job Description Job Description Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you.
Primary Function:
Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls to appropriate department or employee; and processes transactions, member correspondence, and requests via email and telephone. Informs members of products and services and develops opportunities to cross-sell products. Handles all member transactions with complete discretion and confidentiality.
Essential Duties and Responsibilities:
Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests.
Researches and resolves routine issues or questions for members on accounts; and continuously monitors voice or email to ensure members' requests are met in a timely manner.
Provides information on Certificates of Deposit and assists with simple roll-over of CDs as requested by member. Takes applications for CDs and coordinates application with Senior Branch Supervisor.
Completes payroll distribution change requests, following credit union procedure guidelines.
Verifies and updates member address information as needed or requested.
Assists with stop payment requests following credit union procedures.
Transfers money to various accounts and/or make loan payments as requested by member.
Provides share and loan rates, account balances, check clearings, deposits, auto value information, and any other information as requested by the member.
Accepts member's check reorder requests, and verifies information for accuracy.
Assists members with statement inquiries and remote access; researches errors, and provides resolution; and/or refers member to proper department for resolution of issue/request.
Attends training sessions upon request.
Cross-trains for other functions within the branch/department and performs those responsibilities as requested.
Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate.
Adheres to the anti-money laundering policy and the Bank Secrecy laws.
Assumes other duties as new products, services, or technology are introduced.
Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.
Knowledge, Skills, and Experience Required:
Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
Work requires general knowledge of all Credit Union products and services.
Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required.
Position requires one year of member service or call center experience in a bank or credit union.
Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations.
Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.
Job Posted by ApplicantPro
Email Alert for Call Center Representative jobs in Boston
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