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JobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoMass Bay Credit Union
Boston
Job Description Job Description Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions re
Job Source: Mass Bay Credit UnionLogixHealth
Bedford
Job Description Job Description $1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a h
Job Source: LogixHealthFenway Health
Roxbury
Job Description Job Description Description: Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care jour
Job Source: Fenway HealthFenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthTEKsystems
Boston, MA, United States
*Customer Service Specialist* Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and veri
Job Source: TEKsystemsTEKsystems
Boston
Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify
Job Source: TEKsystemsLogixHealth
Bedford
Job Description Job Description Purpose Represent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according t
Job Source: LogixHealthDanvers
Job Description Job Description Description: We are looking for an Experienced Customer Service Rep!
Your career in Customer Service starts here at Cranney Home Services! A five-star place to work, this is the company that will transform your career as we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.
What’s in it for you?
Pay: $20-$24/hr. PLUS bonus opportunities!
Get paid weekly! Every Thursday is payday!.
Monday-Friday 8:30 am-5:00pm (in-office).
Medical premiums including dental and life insurance for you AND your family.
Company Matched 401K.
Paid holidays in addition to accrued sick and vacation time.
Ongoing technical and developmental training to further your career.
The Big Task:
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.
Key Sub Tasks:
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
All calls answered with urgency in a professional manner.
Call handling and meeting customer needs consistently followed.
Meet the call center goal for opportunity expectations in respect to setting appointments.
Existing tools, scripts, and systems used consistently to book appointments.
Department procedures followed routinely to ensure consistently high sales.
Logging into systems in a timely manner.
Makes follow- up calls to customers for satisfaction of service performed by technicians.
Check invoices to ensure technician input proper payment and information in each order for accounting.
Other job duties as assigned.
Requirements: Minimum Requirements:
At least 3-5 years of customer service experience.
At least 3 years of call center experience.
Able to use and understand different computer systems.
Strong computer skills.
Service Titan experience is a plus!
Industry knowledge is a plus!
IVR phone system experience is a plus!
Able to multi-task.
Email Alert for Call Center Representative jobs in Danvers
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