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Confidential
Seattle, WA, United States
Head of Operations About the Company Diverse provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Head of Operations to join their dynamic team. This pivotal role involves collaborating with various departments including Sales, Marketing, Supply Chain, Finance, and HR to shape strat
Job Source: ConfidentialConfidential
Seattle, WA, United States
Head of Operations About the Company Well-established organization providing high-quality services Industry Information Technology and Services Type Privately Held About the Role The Head of Operations will be responsible for identifying prospective clients in addition to developing and implementing comprehensive lead generation strategies. Trave
Job Source: ConfidentialForethought
Seattle, WA, United States
Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences b
Job Source: ForethoughtOutpace Bio
Seattle, WA, United States
Outpace Bio is a drug development company reimagining cell function through protein design to make cells the future of medicine. We believe that cells are naturally programmed by evolution to make the wrong decisions in cancer and autoimmune disease, and curative cell therapies will only be achieved by overcoming the default biological mechanisms t
Job Source: Outpace BioUber
Seattle, WA, United States
About the Role As the Head of People Operations in US&C, you will lead the regional team and will report to the Director of People Operations. This role will be responsible for driving scalable operations that is focussed on employee experience. The Lead will be required to navigate through complexity and partner with the cross-functional people te
Job Source: UberUber
Seattle, WA, United States
About The Role As the Head of People Operations in US&C, you will lead the regional team and will report to the Director of People Operations. This role will be responsible for driving scalable operations that is focussed on employee experience. The Lead will be required to navigate through complexity and partner with the cross-functional people te
Job Source: UberSaigon Drip
Seattle, WA, United States
Company Description Saigon Drip Cafe is dedicated to revolutionizing the culinary landscape by offering cool, hip, and innovative authentic Vietnamese cuisine. We blend tradition and innovation to create dishes that ignite the senses and leave a lasting impression. With our vibrant atmosphere, innovative menu offerings, and exceptional service, we
Job Source: Saigon DripOutpace Bio
Seattle, WA, United States
Outpace Bio is a drug development company reimagining cell function through protein design to make cells the future of medicine. We believe that cells are naturally programmed by evolution to make the wrong decisions in cancer and autoimmune disease, and curative cell therapies will only be achieved by overcoming the default biological mechanisms t
Job Source: Outpace BioSeattle, WA, United States
This role involves collaboration with Sales, Marketing, Supply Chain Finance and HR to shape strategic plans. Interactions with regional Technical Sales, Customer Service, and Operations teams. Strong managerial capabilities, robust leadership qualities, and technical industry knowledge are essential. The position may require occasional international trips to EU (Headquarter).
Roles & Responsibilities
Manage the overall Profit & Loss of the regional office.
Utilize standard reporting tools to monitor essential P&L and operational efficiency metrics.
Establish and monitor customer service KPIs for the region.
Define and enforce policies, set objectives, and establish performance standards. Develop and enhance regional customer service processes and policies in cooperation with HQ.
Enhance the regional teams by recruiting, training, and mentoring the necessary talent.
Train staff to deliver exceptional customer service and achieve target service levels.
Evaluate employee performance, providing coaching and support to enhance success.
Conduct regular training to enhance the team's skills and product knowledge.
Address and resolve complex or escalated customer issues.
Develop and manage customer feedback and complaint processes.
Work collaboratively with other regional managers to improve customer service.
Communicate the company's vision and values, using formal and informal channels to guide and motivate staff at all levels.
Prioritize regional branch activities, allocating resources to align with the company’s strategic goals.
Manage staff recruitment and performance appraisals within the approved budget.
Collaborate with other regional and global departments to:
Provide strategic direction for regional sales and marketing efforts.
Optimize territory coverage to maximize sales and profit; alongside the Global VP of Sales, develop and implement distribution strategies at regional and country levels.
Expand the regional customer base to lay a foundation for growth and profitability.
Ensuring adherence to the business plan and regularly report on progress.
Manage and execute annual marketing budgets in line with regional strategic priorities.
Maintain relationships with key regional customers and significant industry clients.
Gather regional customer and market insights to foster continuous improvement across the board
General Responsibilities
Managing a team of 3-5 Direct Reports in Customer Service & Logistics, Shipping and Administrative Assistance Contribute to the strategic planning and execution for business units or projects
Recommend strategies for financial goals of departments or business units. Identify and implement cost-reduction strategies that enhance operational efficiency and resource quality.
Collaborate across business units to ensure integration and achievement of work against expectations.
Manage priorities effectively to clarify focus and enhance work efficiency in your area of responsibility.
Oversee projects to ensure they meet planned objectives and commitments.
Successfully manage the overall Profit & Loss.
Drive continuous improvements in operational efficiency and productivity
Build strong, effective collaborations within your team and with all departments (Sales, Supply Chain, Finance, HR)
Utilize analytics from both customers and market insights for strategic advantage and superior operational decisions.
Consistently achieve and surpass high customer service standards.
Competencies:
Ability to anticipate challenges and opportunities, taking initiative to address them ahead of time.
Managing different time zones, particularly with European teams to ensure smooth operations
Proficiency in managing budgets and forecasts
Ability to lead, motivate, and manage a small team effectively
Capability to develop and execute initiatives that align with wider global company goals.
Dedication to maintaining high levels of customer satisfaction Excellent interpersonal, and interdepartmental communication skills
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Email Alert for Head of Operations jobs in Seattle, WA, United States
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