ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Salesforce
Indianapolis, IN, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies
Job Source: SalesforceRadware
, IN, United States
Position Description: Radware Advanced Services organization is looking for top–notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers in EMEA and CALA. TAM is working in front of customers, leading Radware security portfoli
Job Source: RadwarePlotly
, IN, United States
The data science community is diverse in skill sets, objectives, and preferences for tools and workflows. Through our innovative visualization tools and software, we enable the creation, analysis and sharing of data-driven insights across the globe. As a member of Plotly’s Customer Success & Support team, you will be part of a dedicated group help
Job Source: PlotlyGenesys
, IN, United States
Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Description Location: Indianapolis (Virtual) Job Title: Technical Account Manager Summary o
Job Source: GenesysGenesys
Indianapolis, IN, United States
Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Title: Technical Account Manager Location: Remote Summary: The Technical Account Manager (TAM) ensures
Job Source: GenesysMeriplex Communications, Ltd.
Indianapolis, IN, United States
The Technical Account Manager acts as the top tier of support for Meriplex’s Technical Assistance Center. This role works within the TAC’s ticketing system to resolve Level 3 end-user issues. Technical Account Managers must deliver exemplary customer service and technical advice to customer leadership and/or decision makers. They are responsible fo
Job Source: Meriplex Communications, Ltd.Kuraray America, Inc.
Indianapolis, IN, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies
Job Source: Kuraray America, Inc.EDB
Indianapolis, IN, United States
A Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premi
Job Source: EDB, IN, United States
Our Services Team is looking to hire a Technical Account Manager (TAM) in Indianapolis, IN. The TAM is assigned to an account as part of an account management service to help build the relationship between Scale Computing and the customer by providing a successful and interactive deployment, best practices, Scale Computing implementation consulting, customer training, an escalation path for support and proactive customer check-ins to ensure that the customer site is running as expected during normal business hours. We believe in best-ever experiences from the inside out.
Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person
A motivated self-starter who thrives on prioritization and follow-through
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs
Responsibilities
Managing customer project calls and project management calls
Escalation management for assigned customers and projects
Project management and project oversight for purchased installations
Customer installation assistance and consulting on best practices of the use of Scale Computing technologies
Monthly check-ins with the customer and health check reviews with status updates
Support request and status update reporting
Customer needs and interaction with sales through value selling concepts and customer roadmap reviews
Customer satisfaction point of contact and escalation
Outline and define project plans on existing or new deployments
Infrastructure review and environmental overview documentation
Customer firmware update management planning and execution
Requirements
A minimum of 2 years of experience in a technical support or services organization with case management experience
Organizational discipline and professional communication skills; exceptional Customer management and communication, both verbal and written, as required to understand customer needs and ensure clarity on the status of technical problems
An outgoing personality who enjoys helping customers receive the best experience they have ever had with a support & services organization
A basic technical background and expert technical knowledge with computer hardware and software architecture, operating systems, virtualization, networking, and storage; experience with Linux, the Windows, Linux command line, and third-party applications
Technical aptitude for learning how to support and configure the Scale Computing technology platform
Background in technical consulting, technical support, project management, and customer service
Customer case metric reporting and documentation experience
Other useful skills/experience
Experience working with Enterprise customer computing environments and understanding or experience with Edge computing deployments
Basic technical knowledge and experience in the following: virtualization (mainline hypervisors), operating systems troubleshooting, IP networking, and storage technologies, both direct and NAS/SAN
Have a basic comfort level at a command line and a working knowledge of Linux, particularly how to navigate when logged in to a Linux host, perform diagnostics using Linux commands, execute scripts, and log analysis.
Understanding of value selling and customer technology evolution cycles
Salesforce ticket management and reporting
Compensation & Benefits
Competitive, based on experience
Stock options
Competitive Health Plan including Medical (HDHP & PPO options), Dental, Vision, STD, LTD, & Life Insurance options
PTO & paid Company holidays
401k Plan with match
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
#J-18808-Ljbffr
Technical Account Manager jobs in , IN, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.