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Technical Account Manager

, IN, United States

The data science community is diverse in skill sets, objectives, and preferences for tools and workflows. Through our innovative visualization tools and software, we enable the creation, analysis and sharing of data-driven insights across the globe.

As a member of Plotly’s Customer Success & Support team, you will be part of a dedicated group helping customers unlock the full potential of Dash and Dash Enterprise. Our Customer Success team focuses on building trust and confidence in our products and services, ensuring the customers have a seamless experience from onboarding to ongoing support.

We're looking for a Technical Account Manager who will be the primary point of contact for a group of enterprise customers. You will work cross functionally with Sales, Services, and Support to ensure our customers are maximizing the value of Plotly/Dash Enterprise. As an early member of Plotly's Technical Account Management (TAM) team, you will help build and shape a major piece of our Customer Success strategy.

As our business grows and we support more and more customers, the TAM team will drive major changes in how we work with customers and how we use our customer data to develop successful, repeatable processes and drive strong customer retention.

Core job responsibilities:

Work closely with customers to understand their business needs and guide their usage of Plotly products

Take ownership of relationships with key customers – this includes enablement, implementation, user adoption, infrastructure needs, and more

Drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels

Advise customers on best practices, product capabilities, and product roadmap

Connect customers with important Plotly resources (e.g. support, product, services)

Develop and manage customer profiles and metrics

Work with our Product team to understand and address customer needs, pain points, and other feedback

Job requirements:

Prior experience in a technical customer facing role (Sales Engineering, Support, Customer Success, Sales etc.)

Demonstrated ability to manage competing priorities across a portfolio of customers

Strong written and verbal communication skills

Executive presence and confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders

Strong understanding of data science, analytics and or software development workflows

Passion for data analytics and creativity in guiding customers to successful outcomes

Working knowledge of Python and willingness to learn Dash

Don’t meet all the requirements, but you feel you would be a great fit to our plot-legion? Don’t hesitate to apply!

What you can expect from us:

Health & Wellbeing

Comprehensive health coverage

Generous PTO

Parental leave top-up program

Growth & Future

Stock options for all full-time employees

Learning & development program

Work alongside a dedicated team

Flexibility & Community

Remote-first work

Home office support

Employee led DE&I resource group

Plotly Community Forum

Why Plotly?

Unleash your creativity and shape the future of data analytics!

Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun!

We are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.

Plotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process.

Gestionnaire de compte technique

La communauté de la science des données est diversifiée en termes de compétences, d'objectifs et de préférences en matière d'outils et de flux de travail. Grâce à nos outils et logiciels de visualisation innovants, nous permettons la création, l'analyse et le partage d'informations basées sur les données à travers le monde.

En tant que membre de l'équipe de succès client de Plotly, vous ferez partie d'un groupe dévoué qui aide les clients à exploiter tout le potentiel de Dash et de Dash Enterprise. Notre équipe Customer Success se concentre sur la construction de la confiance dans nos produits et services, en s'assurant que les clients ont une expérience transparente de l'onboarding à l'assistance continue.

Nous recherchons un gestionnaire de comptes techniques qui sera le principal point de contact pour un groupe d'entreprises clientes. Vous travaillerez de manière transversale avec les ventes, les services et le support pour vous assurer que nos clients maximisent la valeur de Plotly/Dash Enterprise. En tant que membre de l'équipe de gestion des comptes techniques (TAM) de Plotly, vous aiderez à construire et à façonner un élément majeur de notre stratégie de réussite des clients.

Au fur et à mesure que notre entreprise se développe et que nous assistons de plus en plus de clients, l'équipe TAM conduira des changements majeurs dans la façon dont nous travaillons avec les clients et dont nous utilisons nos données clients pour développer des processus réussis et reproductibles et pour assurer une forte rétention de la clientèle.

Responsabilités principales :

Travailler en étroite collaboration avec les clients pour comprendre leurs besoins et les guider dans l'utilisation des produits Plotly.

Prendre en charge les relations avec les clients clés - cela comprend l'habilitation, la mise en œuvre, l'adoption par les utilisateurs, les besoins d'infrastructure, etc.

Favoriser la fidélisation et l'expansion de la clientèle en menant les clients à des résultats fructueux et durables et en démontrant la valeur aux parties prenantes à tous les niveaux.

Conseiller les clients sur les meilleures pratiques, les capacités du produit et la feuille de route du produit.

Mettre les clients en contact avec les ressources importantes de Plotly (par exemple, le support, les produits, les services)

Développer et gérer les profils et les mesures des clients

Travailler avec notre équipe produit pour comprendre et répondre aux besoins des clients, aux points de douleur et aux autres retours d'information.

Exigences du poste:

Expérience préalable dans une fonction technique en contact avec la clientèle (ingénierie commerciale, support, réussite client, ventes, etc.)

Capacité démontrée à gérer des priorités concurrentes au sein d'un portefeuille de clients

Solides compétences en communication écrite et orale

Présence et confiance en soi dans la communication avec les parties prenantes techniques, commerciales et exécutives (y compris VP et C-level).

Forte compréhension de la science des données, de l'analyse et des flux de développement de logiciels

Passion pour l'analyse des données et créativité pour guider les clients vers des résultats fructueux

Connaissance pratique de Python et volonté d'apprendre Dash

Vous ne répondez pas à toutes les exigences, mais vous pensez que vous seriez un bon candidat ? N'hésitez pas à poser votre candidature!

Ce que vous pouvez attendre de nous:

Santé et bien-être

Couverture santé complète

Temps libre rémunéré généreux et horaires de travail flexibles

Programme de complément de congé parental

Croissance et avenir

Options d'achat d'actions pour tous les employés à temps plein

Programme d'apprentissage et de développement

Travailler avec une équipe dévouée

Flexibilité et communauté

Entièrement à distance

Soutien au bureau à domicile

Groupe de ED&I dirigé par les employés

Forum de la communauté Plotly

Pourquoi Plotly?

Libérez votre créativité et façonnez l'avenir de l'analyse des données!

Fondé par des innovateurs et guidé par notre communauté d'utilisateurs et de clients, nous sommes impatients de relever chaque défi, de la conception d'une interface utilisateur pour une interaction transparente avec les données à l'optimisation de nos bibliothèques de graphiques et de nos services pour une performance hautement fiable. Notre voyage ne fait que commencer !

Nous sommes une équipe soudée et en pleine croissance où chaque membre peut avoir un impact immédiat et significatif. Nous nous attaquons à des problèmes complexes, nous travaillons dur et nous croyons fermement en la mission de l'open-source. Chez Plotly, vous travaillerez aux côtés d'une équipe diversifiée d'ingénieurs, de développeurs, de scientifiques et de créateurs de premier ordre qui remettent en question le statu quo et placent la barre très haut. Nous encourageons chaque membre de notre équipe à explorer et à élargir continuellement ses compétences, et à aborder chaque problème avec curiosité et ouverture d'esprit. Ensemble, nous rendons possible le partage de données et d'informations qui ont un impact réel sur les entreprises et le monde entier.

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