Account Executive
Little Ferry, NJ, United States
Kensington Tours is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Our brand promise is ‘to create the experience that changes the life’ , and with our growth plans, we are looking for passionate and highly motivated sales professionals with travel experiences to be part of our fun, collaborative, and engaging team.
To learn more about Kensington Tours, visit kensingtontours.com
Job Description
Reporting to the Vice President, Agency Sales, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency channel in the US & Canada through the proactive account management of travel agent locations that sit below the threshold for management by the field sales team. This in-office role also provides essential administrative support to the field team.
Key Accountabilities
Achieve personal Sales / Revenue and other Business KPI’s by executing pro-active sales strategies for assigned accounts and territories
Actively manage the accounts that fall below the threshold of the field sales portfolio with the objective of increasing sales revenue (note: Agencies that move above the threshold will be assigned to a Director of Sales)
Build and preserve effective relationships with new and existing travel agencies inclusive of maintaining an optimal level of agent related activities/week (emails, calls, follow-up calls, Agent sign ups, webinars)
Provide superior levels of customer service and sales support to all agencies within the territory
Resolve any agent concerns or complaints through immediate communications with appropriate parties
Maintain agency prospect lists/contact database in order to identify opportunities; Proactively and consistently seek opportunities to promote and sell products
Maintain an in-depth knowledge of all Kensington Tours product and services
Host product/system training webinars with agency and consortia partners when required
Assist Regional Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
Assist Director of Sales team with administrative duties
Other projects as assigned
Qualifications
Minimum 2 years’ travel industry phone sales experience ideally in a b2b capacity
Proven ability to develop new business and increase sales
Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner
Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to attend and participate in trade events & conferences when required
Highly organized with excellent attention to detail
Excellent customer service/relationship building skills
Proven time management skills with an ability to set and meet personal timelines and deliverables
Able to work in a fast paced, changing, entrepreneurial environment and meet time sensitive deadlines
Worldly and well-traveled with nuanced understanding of the expectations of the luxury traveler an asset
Specific regional experience/expertise across Europe, Asia, Africa and/or Latin America an asset
Upbeat personality with a comfort being both a flexible and adaptable team player and a self-starter (must be able to work in lean environment with autonomy
We thank all candidates for their interest however only those selected for an interview will be contacted.
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