Desktop Engineer III
Schaumburg, IL, United States
Location: Schaumburg,Illinois
Expected Start Date: Apr 15, 2024
Swoon is hiring a Desktop Engineer for a top client in Illinois!
6 month Contract to Hire
W2 Only // not C2C eligible// no sponsorship offered at this time
Hybrid in Schaumburg, IL
Benefits available: Medical/Dental/Vision
Looking to hire ASAP
What does the day to day look like? Focus on delivery of a consistent product and computing experience to the Zurich North America workforce.
The Engineer will focus on designing, building, and implementing endpoint configurations and user applications across both virtual and physical desktop environments.
In addition, you will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint, but will also be tasked at providing guidance, direction, and documentation to the Level 2 (tier two) team.
The individual in this position will also be responsible ensuring that all desktops OS and applications are current, reliable, and accessible in accordance with service level agreements.
Additionally, you should be able to identify and evaluate desktop OS and application solutions that enhance the security of the end user desktop.
Have strong technical skills in Citrix, VDI, and Azure Virtual Desktop, W365 and Intune Endpoint Manager.
Be responsible for identifying, submitting, testing, and implementing security policies (DevSecOps).
Offer excellent 3rd tier support to 2nd tier technicians during issue escalation.
Debrief business units on business practices such as new applications in newer technologies.
Be a self-starter in identifying and streamlining business processes.
Provide SW testing, customization, and deployment of packages as some OS patching will also be required.
Perform software upgrades, new installs, uninstalls, and configuration changes.
Ensure compliance with local and global guidelines.
Work closely with End User Computing Platform team to support implementing policies, procedures, and systems.
Why do we love this company? Our client is a provider of commercial property/casualty and special coverage insurance in North America, serving small business, mid-size markets and large corporate customers.
What's required: Ability to understand and navigate complex Policies within Intune and Active Directory
Engineering experience with Windows 10 and 11
Experience with Office 365 (O365)
Ability to understand and navigate through complex packages
Able to develop and drive initiatives with minimal oversight or guidance
Experience in tools like ServiceNow
Experience in hardware troubleshooting
Strong analytical skills
Excellent Customer service skills
Strong verbal and written communication skills
Terraform experience is preferred.
Next Steps: APPLY NOW
Any questions please send to [email protected]
#dcejobs
[email protected]