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Desktop Engineer

Harwood Heights, IL, United States

PARKWAY BANK

Location: 4800 N. Harlem Avenue

Harwood Heights, IL 60706

Hours:

Monday – Friday 8:00 a.m. – 5:00 p.m.

Saturday 8:00 a.m. – 1:00 p.m.

Some Saturday rotation required. Hours may change based on the needs of the bank.

Parkway Bank is looking for a Desktop Engineer at our Harwood Heights, IL location. We are a locally owned and operated financial institution committed to offering the best in customer service, financial products, and services. We maintain a strong presence in our communities through donations, volunteer work, and education. Come be a part of our team!

The Desktop Engineer’s primary responsibility is providing End-User technical support. The role supports all install, upgrade, troubleshooting hardware and software on desktop PCs, laptop, iPads, and VPN solution. This includes assisting with Active Directory, peripherals, and phone system. The Desktop Engineer also supports the IT Helpdesk and provides support with system backups and participates in IT Team projects and IT audits. The position qualifications are as follows:

Configure and setup of desktops/laptops/iPads, phones, printers/scanners/fax machines

Coordinate and conduct installations, moves, add, changes of employee and business equipment

Provide technical support for onsite and remote End-Users

Address end-user help desk tickets regarding hardware, software and networking

Direct unresolved issues to the next level of support personnel

Set-up /remove user accounts on systems (network, email, phone, security)

Test and deploy laptop and PC imaging

Troubleshoot PC hardware and software problems

Manage Windows desktop environment

Set up Beyond Trust access and equipment for auditors

Install applications per company standards and business requirements

Assist with storage backup and recovery utilizing Commvault and monitor backup operations

Set up technical requests for conference room usage and collaboration tools

Support/assist on IT Team problems and projects

Manage IT hardware disposal

Participate in the maintenance and testing of the Disaster Recovery infrastructure

Assist in maintaining required technical documentation

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows and Microsoft Office environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

BSc in Computer Science or relevant field

Commvault experience is a plus

Other related duties as assigned by management.

Parkway Bank is an Equal Opportunity Employer

Minority/Female/Disability/Veteran

Apply

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