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The LaSalle Group
Rosemont, IL, United States
LaSalle Network is seeking an experienced Help Desk Technician Level 2 to join our client's team in Rosemont, IL. This role will be responsible for providing technical support and maintaining the desktop infrastructure for the organization. The ideal candidate should have a strong background in Active Directory, Windows operating systems, Office
Job Source: The LaSalle GroupImpact Networking
Lake Forest, IL, United States
Description Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace! Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act as Tier 2 and 3 escalation resources for operational IT issues
Job Source: Impact NetworkingR.M. Chin & Associates
Chicago, IL, United States
Looking for that next step in your career? Join our team and take your IT skills to the next level. R.M. Chin & Associates, Inc. (R.M. Chin) is seeking a highly motivated, self-driven, detail-oriented individual, with experience in IT Desktop Support and Systems Administration to serve in a lead capacity within a team environment. Individuals shou
Job Source: R.M. Chin & AssociatesR.M. Chin & Associates, Inc.
Chicago, IL, United States
Looking for that next step in your career? Join our team and take your IT skills to the next level. R.M. Chin & Associates, Inc. (R.M. Chin) is seeking a highly motivated, self-driven, detail-oriented individual, with experience in IT Desktop Support and Systems Administration to serve in a lead capacity within a team environment. Individuals shou
Job Source: R.M. Chin & Associates, Inc.Parallel Partners
Oakbrook Terrace, IL, United States
Network Consultant Engineer, Oak Brook, IL The Network Consultant Engineer is a full time permanent position. Looking for well-rounded Network Consultants with experience working with small and mid-sized businesses. A diverse technical skillset is key along with stellar client service skills, excellent written/verbal communication skills, high ene
Job Source: Parallel Partners1872 Consulting
Chicago, IL, United States
Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide vari
Job Source: 1872 Consulting1872 Consulting
Chicago, IL, United States
Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide vari
Job Source: 1872 ConsultingParallel Partners
Chicago, IL, United States
IT Service Desk Engineer - 6 Month Contract to Hire, Chicago, IL The IT Service Desk Engineer is responsible for providing 24/7/365 coverage ensuring the customer facing technology is working correctly.The team monitors internal processes and responds to incidents and alerts to immediately identify and quickly resolve any critical issues.Other inc
Job Source: Parallel PartnersRosemont, IL, United States
Responsibilities:
The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 3 support for systems for Culligan Paragon users and remote users.
Specific Job Functions:
Investigates and resolves computer software and hardware problems.
Resolves usability issues on systems and equipment in a timely basis.
Tests new hardware/software products for use and compatibility with existing systems.
Updates and maintains work in ticket-based tracking system.
Creates and maintains desktop and laptop standards through testing and certification.
Debugs and configures remote and WIFI connectivity problems.
Installs, moves, or removes computer equipment as required for user physical moves.
Escalates and coordinates problems to internal or external resources when required.
Provides user training on system access and usage.
Creates internal documentation and end-user training materials.
Provides networking support for the office and warehouse environments.
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
Local travel required for onsite support
Requirements: Bachelor Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 5-7 years
Technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN’s, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
Technical Lead experience
Apple, MAC, iPhone, iPad experience
ITIL Foundations certification
Competencies: Excellent customer service skills, including both written and oral communications
Ability to work quickly and professionally in a sometimes-stressful environment
Strong analysis, self-troubleshooting and problem-solving skills
Accountable for work completion/documentation/timeliness
High degree of confidentiality when working with data and user information
Strong Project Management skills a plus
Team-oriented
Email Alert for IT Desktop Engineer Level 3 jobs in Rosemont, IL, United States
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