Customer Success Lead

Burlingame, CA, United States

The company Paramark helps CMOs and CFOs invest in marketing with confidence and predictability. There are proven scientific ways to do this, but they are poorly understood and practiced by only a tiny fraction of teams. Companies waste millions on campaigns that don’t work, while failing to invest in critical long-term initiatives whose impact is harder to measure. Most are sorely lacking in both measurement and experimentation capability.

We’re fixing this by creating a system of record that teams will use to understand and forecast the impact of their Marketing, as well as to experiment with new ideas. The opportunity is huge: 300k+ mid-market businesses worldwide, spending $1T on marketing annually, with a large chunk of that going to waste. Our target customer spends between $10M and $100M+ on Marketing annually.

We founded the company in 2023 and are seeing strong traction. We have six recurring customers, including one enterprise household name, 10+ pilots in various stages of execution or onboarding, and 20+ in early sales stages. Average customer contract value is ~$80k.

We work 3-5 days a week from our office in Burlingame, CA. We thrive on in-person collaboration, but we also want to strike the right balance and give everyone the flexibility they need.

We’ve raised a $2M pre-seed round and are backed by prominent CXO-level advisors and angels former/current execs of companies like Dropbox, Salesforce, PagerDuty, Miro, Webflow, Asana, Pilot, Otter.ai, and Gong.io.

Read more Purpose, Mission, and Values

How we work

About the founders

Time off policy

The opportunity Your team The team is currently the founders,  Pranav  and  Pete , and  Hourann and Daniel , our first engineers. We believe that the best teams are driven from the bottom up. We’re excited for how you will influence us.

Your role Paramark is hiring its first go-to-market hire. The core responsibility of this role will be to onboard each customer and serve their needs throughout the contract term, leading to a successful renewal. This role will require advanced data analysis and exec communication skills.

What does Customer Success involve?

Onboarding. You'll work with the customer to define the schema of the data we need, get access to the said data, and debug any issues in the process to get this data efficiently and correctly.

Implementation. You'll work with the customer and the rest of the Paramark team to clean, normalize, group, and refine the data to enable strategic insights at the level desired by the customer.

Ongoing strategic support. You'll help the customer with strategic topics like change management, best practices around data, and learning more about measuring incrementality. This will involve regular customer success calls, helping the customer with internal presentations, and generally advancing the goals of the customer.

What will it take to be successful in this role?

You’ll need to understand and explain how marketing works — theory, metrics, measurement methodologies, pros and cons of various approaches.

You’ll have to be fluent in data-driven decision making. Measuring what truly matters is half the battle. Knowing what matters is critical.

You’ll need hands-on SQL and analytical skills to query customer data in popular warehouses and other analytics software. Familiarity with Python or R are a plus. You will have to hunker down and sweat the details to make sure that we have all the data we need and that it’s trustworthy.

You’ll need to deliver business change based on data in the face of potentially skeptical stakeholders. You’ll have to exude a calm and confident communication, project management, and cross-functional leadership skillset to influence and persuade.

Analytics, consulting, or banking experience are a plus. However, if you possess these skills without that background, we’d love to chat with you too.

Contributing to product definition

You will influence what we build. We believe that for what we’re building, customer feedback is essential at every step of the way.

You will participate in customer research, and this will inform the product decisions the company will be making.

Your interests Creating happy customers. Your choices will be guided by a passion to make our customers happy.

Creating a warm and welcoming company culture. Building a great product is only the beginning for us. We’re equally passionate about building a company that we still want to work at 10 years from now, and you will play a huge role in making this happen.

Contribute to our marketing and sales engine. As our first go-to-market (GTM) hire, your fingerprints will be all over each part of our GTM stack. Your skills will fit some areas better than others, but you will grow with time.

Compensation Customer Success Lead

Burlingame, CA (in-person, flexible)

Full-time

5+ years of experience

Base Salary ranges by level

L4: $145k-$165k

L5: $160k-$180k

Offers also include an equity package. Equity range is available upon request.

Benefits and culture We have kids, family lives, and health problems to manage. We don’t think early stage startup life requires 18 hour days, or even 12 hour days. We’re intent on building a different kind of culture, one that is truly sustainable. That means reasonable working hours (we’re out of the office before 6), taking a break when we need it, and checking in with each other. Our  Purpose, Mission, and Values  guide us.

Simple  Time off policy  : all federal holidays plus 4 weeks of PTO per year. Health comes first, and everyone needs to take time off to recharge and rejuvenate.

Medical, dental, and vision insurance provided with 100% of employee premiums covered.

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