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Chenega Corporation
Alexandria, VA, United States
Summary Desktop Support Technician Alexandria, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! J
Job Source: Chenega CorporationmPower Inc.
Bethesda, MD, United States
Are you wanting to be empowered in your career and set up for success! mPower is a certified Woman-Owned Small Business (WOSB) and top-rated government consulting firm focused especially on providing Organizational Development and Enterprise IT Service Management services. Our team consists of experts and professionals who have experience in manag
Job Source: mPower Inc.The Brattle Group
Washington, DC, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Washington, D.C. office. The primary goal of the Desktop Support Technician is to provide technical support to users of PC's and related end-user technologies through the company's ticketing system as well as in-person
Job Source: The Brattle GroupEmpower AI Inc.
Alexandria, VA, United States
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empo
Job Source: Empower AI Inc.By Light Professional IT Services
Hyattsville, MD, United States
Overview By Light is hiring a Desktop Support Technician to join our team providing onsite Tier II support to our government client, such as, perform device imaging, configuration, deployment and installation at customer location; troubleshoot issues identified by desktop users, and implement corrective actions. This position will analyze problems
Job Source: By Light Professional IT ServicesThrive Networks Inc
Fairfax, VA, United States
This role will work from Fairfax office 5 days per week! About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out among
Job Source: Thrive Networks IncQuadrant
Arlington, VA, United States
Desktop Support Technician Arlington, VA MUST: Active Secret Clearance Required Experienced Desktop Support Technician 4+ years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers Experience with DoD Risk Management Framework (RMF) Currently posses
Job Source: QuadrantInformation Management Services
Silver Spring, MD, United States
[**[Looking for a collaborative, fun company with room for growth? [[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have
Job Source: Information Management ServicesWashington, DC, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Washington, D.C. office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients.
Some of the day-to-day responsibilities of this role include:
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging
Support end user VPN connectivity issues
Excellent customer service skills
Current LAN and WLAN IP network technologies
Windows 10/11 Pro 64-bit Enterprise operating systems
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required; Occasional travel as needed
Rotating on-call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Washington, D.C. is $68,000 - $82,000 annually. Actual salary will depend on a variety of factors, including experience and training.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has over 400 talented professionals across four continents. For more information, please visit our website. (https://www.brattle.com/)
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here (https://www.brattle.com/equal-opportunity-employer-statement/) to review our full Equal Employer Opportunity Statement and here (https://www.brattle.com/about/diversity-equity-inclusion/) for more information on our commitment to promoting equity and inclusion across all identities and experiences.
Email Alert for Desktop Support Technician jobs in Washington, DC, United States
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