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Leidos
Bowie, MD, United States
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support t
Job Source: LeidosLeidos
Oxon Hill, MD, United States
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support t
Job Source: LeidosTad PGS
Laurel, MD, United States
We have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD. ** U.S Citizenship is required.** Must be able to work 100% onsite in Laurel, MD Shift: Mon - Fri 1st shift Candidate must have the ability to obtain and maintain a Secret Security Clearance. Please click on this link if
Job Source: Tad PGSF2OnSite
Washington, DC, United States
Desktop Support Technician - Federal Way, WA Monday - Friday 8am-5pm Projected projected to run through mid November Job Summary Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities P
Job Source: F2OnSiteLeidos
Glenn Dale, MD, United States
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support t
Job Source: LeidosLeidos
Greenbelt, MD, United States
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support t
Job Source: LeidosAA2IT
Fairfax, VA, United States
Location: SONIC AUTOMOTIVE. 8439 Lee Highway, Fairfax VA What will the primary day-to-day responsibilities entail for this person? Troubleshooting Dell laptop/desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. The following is MUST: Field Tech experience client facing/executive customer service. Tr
Job Source: AA2ITThrive Networks
Fairfax, VA, United States
This role will work from Fairfax office 5 days per week! About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amon
Job Source: Thrive NetworksBethesda, MD, United States
Are you wanting to be empowered in your career and set up for success! mPower is a certified Woman-Owned Small Business (WOSB) and top-rated government consulting firm focused especially on providing Organizational Development and Enterprise IT Service Management services. Our team consists of experts and professionals who have experience in management, administration, consulting, and technology.
mPower is looking for a well-rounded Desktop Support Technician to join our team. This position seeks to implement positive mission oriented change, to deliver tangible operational results, and to build and continuously improve the organization.
Job Responsibilities
- Provide hardware and software support to a diversified staff and end-user population
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other
peripherals
- Provide enhanced VIP desktop and user support service
- Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as
required
- Provide software support for users of NIH-provided applications
- Use an IT ticket system to receive and track the trouble tickets, assign them to a technical specialist for action, and ensure that
tickets are resolved, and closed out with the customer and in the system
Required Qualifications
- Bachelor's degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience
- Must have proficiency in Mac OS
- Experience supporting both the Mac and Windows OS
- Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
- Experience supporting various operating systems - expertise should include Windows 7/10; and some MAC OS (ideally 10.8
and above)
- 3+ years of technical support experience in Microsoft Suite
- Experience using ticketing system (preferably ServiceNow)
- Strong customer service and end-user equipment support skills; preferably with some experience support VIPs
- Ability to obtain and maintain a Public Trust clearance
Certification Requirements
- It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Associate - Mac Integration Basics (current or current-1 version)
- Apple Certified Support Professional (current or current-1 version)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- Comp TIA Security+ Certified Professional
- Jamf Certified Tech
- Jamf Certified Expert
We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable and guarantee that you will receive a follow-up about your application regardless of the outcome.
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Email Alert for Desktop Support Technician jobs in Bethesda, MD, United States
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