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F2OnSite
Washington, DC, United States
1 day ago Be among the first 25 applicants Start Date - June 2024 - 4-6 months with possible extension. Monday-Friday - 40 hrs. - 8am-5pm Must be ok with local travel and able to work independently Technician must have experience with deployments of devices, PC setups and migrations. Technician will also assist with boxing up old equipment and do
Job Source: F2OnSiteBy Light Professional IT Services LLC
Washington, DC, United States
Overview: By Light is hiring a Desktop Support Technician to join our team providing onsite Tier II support to our government client, such as, perform device imaging, configuration, deployment and installation at customer location; troubleshoot issues identified by desktop users, and implement corrective actions. This position will analyze problems
Job Source: By Light Professional IT Services LLCTad PGS
Laurel, MD, United States
We have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD. ** U.S Citizenship is required.** Must be able to work 100% onsite in Laurel, MD Shift: Mon - Fri 1st shift Candidate must have the ability to obtain and maintain a Secret Security Clearance. Please click on this link if
Job Source: Tad PGSEmpower AI Inc.
Arlington, VA, United States
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empo
Job Source: Empower AI Inc.Leidos
Washington, DC, United States
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support t
Job Source: LeidosInformation Management Services
Silver Spring, MD, United States
[**[Looking for a collaborative, fun company with room for growth? [[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have
Job Source: Information Management ServicesmPower Inc.
Bethesda, MD, United States
Are you wanting to be empowered in your career and set up for success! mPower is a certified Woman-Owned Small Business (WOSB) and top-rated government consulting firm focused especially on providing Organizational Development and Enterprise IT Service Management services. Our team consists of experts and professionals who have experience in manag
Job Source: mPower Inc.The Brattle Group
Washington, DC, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Washington, D.C. office. The primary goal of the Desktop Support Technician is to provide technical support to users of PC's and related end-user technologies through the company's ticketing system as well as in-person
Job Source: The Brattle GroupHyattsville, MD, United States
Overview
By Light is hiring a Desktop Support Technician to join our team providing onsite Tier II support to our government client, such as, perform device imaging, configuration, deployment and installation at customer location; troubleshoot issues identified by desktop users, and implement corrective actions. This position will analyze problems that indicate systemic issues, recommend solutions, and escalate all the issues that cannot be resolved at tier 2 level to Tier 3 support personnel. Analyze and resolve problems in the computing environment on-site, over the telephone or using remote control software provided by the client.
Responsibilities
Troubleshoot any problems or issues that arise with Windows desktops/laptops from the network drop up to and including the desktop/laptop.
Prioritize remediation of systems infected with viruses or other malware.
Administer Windows 10 OS.
Maintain MS Office Suite programs in operable condition.
Manage the McAfee Anti-Virus, McAfee E-Policy, McAfee Host Intrusion Protection (HIPS) clients.
Administer and troubleshoot local and network printers (Lasers and Inkjet), scanners.
Respond to alert notification or escalation of an issue from members of the client team. Determine the probable cause of the issue and take the appropriate intervention action(s) to restore the Windows desktop/laptop to operational status.
Image, re-image OS for MS desktops/laptops via VA Gold Image.
Troubleshoot Local Area Network consisting of Unshielded Twisted Pair (UTP) Category 5.
Add virtual desktop client (CAG - Citrix Access Gateway) to existing office platform.
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop.
Create and distribute "clean-up kits" (including instructions and other user documentation) for Windows remote laptops.
Load, configure, and update Virtual Private Network (VPN) and VA Remote Access Security Compliance Update Environment (RESCUE) software on desktop/laptop.
Provide lessons learned as input to the evolution of standard processes.
Disconnect and/or reconnect desktop and peripherals in support of office moves within the client Campus.
Respond with onsite presence to any client Campus location for the purpose of dealing with hardware and/or software problems that cannot be solved through remote tools and that require the physical presence of a technician except for the West Virginia locations.
Set up hardware and loading software to support meetings and training classes at all sites.
Monitor, triage and sort tickets in the ticketing system and assign to the appropriate groups.
Required Experience/Qualifications
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
3-5 years of related support.
Experience working at federal client site.
Excellent people and communications skill.
Preferred Experience/Qualifications
MS 365: Modern desktop Administrator Associate (Preferred but not required).
Active VA Clearance preferred but not required.
Special Requirements/Security Clearance
Candidates must be able to successfully complete a background investigation.
Email Alert for Desktop Support Technician jobs in Hyattsville, MD, United States
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