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Chenega Corporation
Alexandria, VA, United States
Summary Desktop Support Technician Alexandria, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! J
Job Source: Chenega CorporationmPower Inc.
Bethesda, MD, United States
Are you wanting to be empowered in your career and set up for success! mPower is a certified Woman-Owned Small Business (WOSB) and top-rated government consulting firm focused especially on providing Organizational Development and Enterprise IT Service Management services. Our team consists of experts and professionals who have experience in manag
Job Source: mPower Inc.The Brattle Group
Washington, DC, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Washington, D.C. office. The primary goal of the Desktop Support Technician is to provide technical support to users of PC's and related end-user technologies through the company's ticketing system as well as in-person
Job Source: The Brattle GroupBy Light Professional IT Services
Hyattsville, MD, United States
Overview By Light is hiring a Desktop Support Technician to join our team providing onsite Tier II support to our government client, such as, perform device imaging, configuration, deployment and installation at customer location; troubleshoot issues identified by desktop users, and implement corrective actions. This position will analyze problems
Job Source: By Light Professional IT ServicesThe Brattle Group
Washington, DC, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Washington, D.C. office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person suppo
Job Source: The Brattle GroupThrive Networks Inc
Fairfax, VA, United States
This role will work from Fairfax office 5 days per week! About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out among
Job Source: Thrive Networks IncQuadrant
Arlington, VA, United States
Desktop Support Technician Arlington, VA MUST: Active Secret Clearance Required Experienced Desktop Support Technician 4+ years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers Experience with DoD Risk Management Framework (RMF) Currently posses
Job Source: QuadrantInformation Management Services
Silver Spring, MD, United States
[**[Looking for a collaborative, fun company with room for growth? [[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have
Job Source: Information Management ServicesAlexandria, VA, United States
Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Empower AI: As a Service Desk Support Technician I, you will provide Tier 1 support for escalated hardware, network and/or software issues by end-users for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) in the National Capital Region (NCR). You will support user and incident requests utilizing existing procedures to monitor, track and resolve work orders in a timely manner. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Answering helpdesk calls, and responding to voicemails in a timely manner
Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements
Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required
Maintaining ownership of service tickets throughout the life span of the support request
Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems
Updating and maintaining service work notes
Establishing a high level of personal credibility and building strong relationships
Consulting with immediate supervisor or higher-level IT specialists on possible solutions
Coordinating with technicians to provide status updates to outstanding tickets
Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets
Providing updates, status, and completion information to management
Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer.
Participating in workshops, seminars, or other events as required.
Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s.
Qualifications
Requirements:
Clearance (required at performance start date): active Secret security clearance
High School degree
0-5 years IT experience
Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security, CySA+, Security+ CE, etc.
Preferred Education and Experience:
ITIL v3 Foundations AND HDI Desktop Support Technician or A+ related certifications relevant to service desk support
Hands-on experience working with BMC Remedy ticket systems
Vendor certification in the technology being applied such as Microsoft MCP or Novell CNE
Experience supporting PC hardware and software systems
Prior work experience in a fast-paced DoD environment
Physical Requirements:
This position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
About Empower AI
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
Email Alert for Desktop Support Technician I jobs in Alexandria, VA, United States
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