Retail National Account Manager (Hybrid)_

Indianapolis

**Job Description**

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability, and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Our company for more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**Job Description** :

Our Customer Managers interact face to face with our customers, understand their needs, and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer-centric business model.

The primary responsibilities of the Customer Account Manager are sales and relationship management from the corporate office down through the shelf-level execution. This includes developing, managing, and growing long-term relationships and sales opportunities for our company's Animal Health Retail products across the accounts’ entire line of business. This position requires a broad knowledge of the animal health industry and the account management process. In addition, the Account Manager demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners.

**Primary Responsibilities:**

+ Key point of contact for assigned national retail accounts.

+ Manage new and existing our company's Animal Health product portfolio and provide sales and marketing support within assigned strategic account organizations.

+ National Account Management of a key distribution channel partner.

+ Actively participate in distributor events, develop trainings, and activate the salesforce to grow our Company's Animal Health division products

+ Deliver on Key Performance Measures of distribution through collaborative efforts with internal departments and across business units

+ Develop agendas for meetings and communicate meeting objectives to appropriate team(s), both internal and external.

+ Develop a long-term account plan inclusive of leadership meetings, tradeshow participation, manager meetings, and promotional activities with distributor and share with key stakeholders

+ Execute key strategies and tactics required to accelerate sales within assigned accounts utilizing all available resources.

+ Coordinate activities in support of the account including attaining sales targets, facilitating our Company's Animal Health divisionmarketing plan and communicating with key stakeholders, including Marketing and Field Sales.

+ Primary point of contact for assigned customers, meet with key personnel/decision makers to understand practice structure, business model, key influencers, customer needs and identifies business opportunities.

+ Develop customer strategy – outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of our Company's Animal Health division products and services.

+ Develop specific account plans for all key customers. Partners with Distribution National Account Managers, Corporate Account Team, and Distribution Field Partners to maintain strong focus on key accounts to drive occupancy and sales growth.

+ Develop and maintain strong relationships with assigned accounts by presenting our Company's Animal Health division product/services information and business solutions to leadership to support their business needs.

+ Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire our Company's Animal Health division retail product portfolio.

+ Clearly communicate account activities to internal sales and marketing leadership by sending monthly communications on key activities.

+ Shares with other team members within the region to foster growth and development within the team.

+ Analyze sales results on a monthly basis and manage expenses within budget guidelines.

+ Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts.

+ Develop a deep understanding of account needs and communicate information to our Company's Animal Health division Sales and Marketing leadership.

+ Work with Channel leadership to develop and implement marketing and sales strategies for assigned accounts.

+ Develop current understanding of our Company's Animal Health division products, industry trends and competitor landscape.

+ Articulates and communicates relevant customer, industry, product, and market trends appropriately throughout the organization.

+ Responsible for developing and meeting learning and development objectives agreed upon with leadership.

**Minimum Education required:**

Bachelor's degree

**Qualifications and Skills Required:**

+ A minimum of 5 years’ experience of animal health industry experience is required.

+ Demonstrated experience partnering with national retailers and distributors.

+ Must live within proximity to a major airport.

+ Excellent interpersonal, communication and presentation skills

+ Demonstrated motivation and focus on achieving measurable, tangible results.

+ Commitment to collaboration as the normal mode of working and resolving problems.

+ Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs.

+ Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results.

+ Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of our Company's Animal Health division's products using approved resources.

+ Demonstrated ability to identify, develop, and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs.

+ Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad.

+ Ability to work independently and also as part of a team

+ Ability to travel overnight as well as some weekend activity (i.e. Trade Shows or Manager’s Meetings)

+ Ability to travel up to 50% of the time, as necessary.

+ Candidates have familiarity with Retail and/or Customer Service.

+ Candidates have Sales training and/or applied sales exposure.

+ Candidates have Food Production Animal exposure.

+ Candidates have Companion Animal (Equine & Canine) exposure.

+ Sales experience and/or experience within the Animal Health industry

+ Knowledge of animal health biological and pharmaceutical products.

+ Understanding or experience working with distribution.

**Leadership Behaviors:**

+ Demonstrate Ethics & Integrity

+ Drive Results

+ Focus on Customers

+ Make Rapid Disciplined Decisions

+ Act with Courage & Candor

+ Build Talent

+ Foster Collaboration

**Core Commercial Functional Competencies**

+ Customer and Market Insights

+ Strategic Business Management

+ Product Knowledge & Portfolio Management

+ Account Management

+ Customer Engagement

+ Market Access

+ Regulatory & Compliance Knowledge

**Professional Competencies:**

+ Business & Financial Acumen

+ Working Across Boundaries

+ Strategic Thinking

+ Project Management

+ Productive Communication

+ Problem Solving

**Flexible Work Arrangements:**

Hybrid

**NOTICE FOR INTERNAL APPLICANTS**

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

**Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.**

Current Employees apply HERE (yworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (yworkday.com/msd/d/task/1422$4020.htmld)

**US and Puerto Rico Residents Only:**

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (ogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (eoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (ol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (sdprivacy.com/us/en/CCPA-notice/)

**U.S. Hybrid Work Model**

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

**Search Firm Representatives Please Read Carefully**

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**Employee Status:**

Regular

**Relocation:**

Domestic

**VISA Sponsorship:**

No

**Travel Requirements:**

50%

**Flexible Work Arrangements:**

Hybrid

**Shift:**

1st - Day

**Valid Driving License:**

Yes

**Hazardous Material(s):**

n/a

**Job Posting End Date:**

07/12/2024

***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**

**Job Posting End Date:** 07/12/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

**Requisition ID:** R298004