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Saia
Duluth, GA, United States
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and
Job Source: SaiaSaia
Johns Creek, GA, United States
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and
Job Source: SaiaVisionaire Partners
Alpharetta, GA, United States
IT Support Specialist - Tier III - Direct Hire This is an exciting opportunity to put your Tier III IT Support experience to work in a growing faith-based organization. We seek a candidate with deep technical experience with Mac and PC environments. This is NOT a customer facing role, you will dig in and resolve System Admin issues when necessary.
Job Source: Visionaire PartnersRegions Bank
Atlanta
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive t
Job Source: Regions BankUS Navy
Atlanta, GA, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyClaratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthDeKalb Community Service
Decatur, GA, United States
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and u
Job Source: DeKalb Community ServiceGwinnett County Public Schools
Suwanee, GA, United States
Technology Support Tech III - IT Customer Service and Support JobID: 93889 Position Type: Professional/Technical/ Technology Support Tech III Date Posted: 6/25/2024 Location: Instructional Support Center Date Available: 07/01/2024 Job Code: Technology Support Tech III - 050047 Standard Hours: 40 Department: IT Customer Service & Support -
Job Source: Gwinnett County Public SchoolsJohns Creek
**Ready To Go Further?**
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what _going further_ is all about.
**Position Summary**
Provides support and resolves escalated issues from associate service desk supports. Maintains close communication to ensure the delivery of reliable service to the organization.
**Major Tasks and Responsibilities**
+ Trains associate service desk supports on established policies, procedures and services.
+ Provides technical support to users and resolves technical issues.
+ Communicates with users on escalated issues from initial contact through resolution.
+ Deploys computer equipment, software, and diagnostic tools to provide extensive customer support.
+ Provides Knowledge Base Articles and submits them to databases.
+ Informs leadership about project statuses and technical issues.
+ Exercises judgment in procedure selection and application to determine when to escalate issue to higher support levels.
**Preferred Qualifications**
+ Associate degree in computer science or a related field.
+ 2+ years of service desk or customer support experience.
+ Working knowledge of Microsoft Office.
+ Troubleshooting and technical support skills.
Pay Rate: $21.75 - $25.10 per hour, based on experience
**Benefits**
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
**Make Your Move**
**At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team.** **So, if you’re ready to put your career on a solid path, let’s go further.**
**Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Email Alert for IT Service Desk Support II_ jobs in Johns Creek
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