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SimilarWeb
Burlington, MA, United States
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.In 2021, we w
Job Source: SimilarWebWorkable
Boston, MA, United States
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people w
Job Source: WorkableTraceLink
Wilmington, MA, United States
Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting pat
Job Source: TraceLinkWorkable
Boston, MA, United States
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces - which is why we're proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don't take ourselves too seriously. At Workable, you'll find smart people w
Job Source: WorkableZoomInfo Technologies LLC
Boston, MA, United States
Job Description Job Description At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Are you ready
Job Source: ZoomInfo Technologies LLCZoomInfo Technologies LLC
Waltham, MA, United States
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Are you ready to elevate your career as an SMB
Job Source: ZoomInfo Technologies LLCOverjet
Boston, MA, United States
Overjet is on a mission to improve oral health for all. Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patie
Job Source: OverjetExclaimer
Boston, MA, United States
Account Executive - SMB Department: Sales Employment Type: Permanent - Full Time Location: US - Boston Reporting To: Becky Dunne Description Your new company A tech scale up with Big Plans... When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exci
Job Source: ExclaimerBoston, MA, United States
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.
We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base. The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process.
Essential Responsibilities:
Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction.
Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
Provide customer feedback to product management
Partner with leadership to engage in customer negotiations where necessary
Ensure renewals are well-documented and accurately forecasted
Work with customers to build relationships and expedite resolution of contract inquiries
Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn
Other duties as assigned
Requirements
Attention to detail is a must
You enjoy problem-solving and uncovering customer needs
Excellent oral and written communication skills
Strong desire to develop customer service skills and ability to nurture relationships
Must be organized and efficient to keep up in a fast-paced environment
Self-starter
Salesforce (CRM) experience is a plus
Relevant experience in Account Management or sales-focused Customer Service
Bachelors degree preferred
Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:
Health & Wellness Benefits
Retirement Plan
Generous PTO
Apple gear
Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
Email Alert for SMB Account Manager jobs in Boston, MA, United States
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