Systems Support Specialist
, IL, United States
** Systems Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** SYSTE001183 Showing 1 location **Job Details**
**Description**
****Primary Responsibilities:****
* **Responsible for the entire batch processing environments in development, pre-production, production, etc.**
* Reaches out to vendors for files which are late, inaccurate, or missing to obtain status and obtain quick remedy.
* Responsible for application updates to the batch processing environments on both the server and desktops.
* Periodic review of other batch processing applications to ensure the firm using the best technology.
* Maintain a service level agreement with the business, while maintaining a reasonable response to resolution as part of this associates goals.
* Assist with the security patching process on 800+ desktop computers firm wide.
* Assist with various help desk tickets on desktop computers, printers, audio visual systems, and mobile devices. Document and troubleshoot issues/problems to resolution.
* Answer phones, e-mail, and web tickets for desktop support related tasks.
* Complete technical projects, implementations, training, while creating adoption throughout the firm.
* Documentation of policies, procedures, and knowledgebase articles as needed.
* Provides afterhours support & 24x7 coverage for both the helpdesk and computer operations teams.
* Performs related duties as assigned.
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****Preferred Qualifications:****
* Bachelors degree in Computer Science or equal work experience preferred.
* **Must be detail oriented**
* **A+ or Network+ certification preferred**
* **Batch processing and server experience preferred**
* **2-5 years of desktop troubleshooting experience required**
* **Must have a good knowledge and understanding of computer hardware and software environments and related systems.**
* **Must be able to interact effectively with end users**
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