Associate Systems Support Specialist
, IL, United States
** Associate Systems Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** ASSOC001200 Showing 1 location **Job Details**
**Description**
****Primary Responsibilities:****
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* **Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems**
* Primary contact for all hardware and software inventory
* Primary contact for all audio-visual needs
* Mobile device management
* Handles PC setups and configurations in a timely manner
* Documents nonstandard configurations and installation instructions
* Installs desktop computer hardware and software including upgrades
* Identifies and resolves vulnerabilities on computers and other network nodes
* Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor
* Handles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobs
* Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager
* Provides afterhours support & 24x7 coverage for both the helpdesk
* Performs daily batch processing tasks
* Performs related duties as assigned
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****Preferred Qualifications:****
* **College degree in progress**
* Must be detail oriented
* A+ certification preferred
* 1 - 3 years of PC troubleshooting experience
* Must have a good knowledge and understanding of computer hardware and software environments and related systems
* Must be able to interact effectively with end users
* Advanced PC skills in Microsoft Windows and Office required
* PowerShell scripting is preferred, but not required
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