Systems Support Specialist

Hazel Crest, IL, United States

Description

Job Overview: The Systems Support Specialist will be a part of the WCHs property IT Operations systems. The role of the Systems Support Specialist is to install, configure and maintain IT systems. The Systems Support Specialist will test and evaluate the IT systems to eliminate problems and recommend upgrades/changes and assess the current and future IT needs of WCH property IT Operations. The Systems Support Specialist will be familiar with standard IT concepts, practices and procedures within the scope of this job is expected. This job description is not an all-inclusive list of the duties and responsibilities of this position. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Installs, configures and maintains property IT applications (including all software and network components, whether physical, virtual, logical or cloud-based)

Works as liaison to effectively communicate and resolve end user application issues between WCH IT staff

Troubleshoots, resolves and documents IT problems as reported by users, detected by monitoring, or assigned by management, in a professional and courteous manner

Establishes and administers physical, network, domain and application security in accordance with departmental policy and directives

Possesses and applies a thorough working knowledge of multiple operating systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals

Maintains an awareness of current industry developments in technologies applicable to WCHs IT infrastructure

Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application

Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting

Effectively communicates with staff at all levels, verbally and in writing, producing high-quality and well-crafted technical documentation, contributes in meetings and offers IT policy and procedure improvements, as well as business process improvement suggestions

Works with minimal supervision, bringing projects and tasks to completion with a high degree of quality and attention to detail, and research problems effectively using all available resources

Ensures that the physical condition of the premises is maintained in a safe and healthy manner and that all IT equipment and systems are managed, installed and maintained to the high standards of the IT Department

Maintains the utmost confidentiality and integrity of users information and data and systems

Efficiently works with 3rd party vendors and external groups for project, support and troubleshooting purposes, properly documenting work, time and communications

Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Associates Degree in Computer Science or related field- required

OR Three (3) years related field and/or equivalent combination of education and verifiable related employment experience - required

Three (3) years of experience in advanced computer technology support with one (1) of the three (3) years in the field of Server Based Gaming. Equivalent technical training, professional certification and experience will be considered.

Network + Certification or equivalent- required

Demonstrated advanced level technical skills in all platforms- required

MCITP/MCSA Enterprise Administrator; A+ Certification; VOIP Experience; VMware Experience- preferred

Experience with casino applications, i.e. Scientific Games SDS, Micros, Opera, and CMP- preferred

Excellent technical communication skills and proven expertise in dealing with user problems and vendor relationships

Extremely knowledgeable of the Minimum Internal Control Standards and Fiscal Policies and Procedures

Ability to adequately and successfully perform all aspects of this position

Must possess a high level of maturity with leadership qualities

Demonstrated ability to communicate effectively both verbally and in writing

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have a valid and current State Drivers License and an insurable driving record for purposes of driving company vehicles as required

Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees, please submit your Internal Job Posting Form to your propertys Human Resources office. #LI-LB1