Help Desk Support-MDC Precision
Fremont, CA, United States
Description:
MDC Precision is a world leader in delivering high-quality products to the research, semiconductor, aerospace, life sciences, and food processing sectors.
Our customers rely on us to provide the precision components that are required for the operation at the atomic scale. We enable innovation by bringing our expertise in vacuum science, ultrapure and ultra-hygienic materials fabrication, ceramic-to-metal sealing along with our design and manufacturing partnerships- all to enable science to change the world for the better.
Do you have a passion for hands-on problem-solving? Do you love helping others by sharing your technical knowledge? At MDC Precision, you can use your amazing diagnostic and people skills to ensure world-class support to our internal users on technical issues. We are a fast-growing company and are looking for someone to expand our Technology Team. You are working in a fast-paced manufacturing environment, providing world-class support to our internal users across the United States and other countries.
Requirements:
Job Title : Technology Support Technician
Your tasks and responsibilities will include:
• New Hire Setup (Active Directory, ERP access, Facility Access card, Equipment)
• Managing Helpdesk tickets in a timely manner and escalating as needed
• Performing remote work after office hours as needed
• Responding to employees' issues, by email, phone, and chat app
• Following up with employees to ensure issues are resolved
• Serving as the first point of contact for customers seeking technical assistance
• Maintaining and troubleshooting PCs, printers, servers, and related equipment (mice, keyboards, monitors, etc.)
• Writing and Editing Training and Procedure documentation
• Identifying and escalating situations requiring urgent attention
• Training users on business applications
• Working with users on-site and at remote facilities
• Interacting with users in office and shop floor environments to ensure all issues are identified resolved
• Supporting users with Office 365 and Windows 10
Work Location: 30962 Santana St, Hayward, CA 94544 (Onsite no remote )
Work schedule: Monday to Friday , Day shift