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Info Way Solutions
Fremont, CA, United States
Hello Professionals, Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities Job Title: Help Desk Job Location: Charlotte, NC Experience: 7-10 Years. Duration: Temp to Hire Contract Type: - Mode of Interview: Description: Provide first-tier basi
Job Source: Info Way SolutionsTEKsystems
Oakland
Title: Help Desk Technician Terms: 3 Month Extendable Contract (possibility to extend OR convert based on performance and impact) Target compensation: $25-30/hr. Location: Oakland, CA (MUST SIT ONSITE) Target Start Date: TBD Company Size: American Shipping & Navigation Services Company Notes: This is an ONSITE position in Oakland, CA Description: M
Job Source: TEKsystemsTEKsystems
Oakland, CA, United States
Title: Help Desk Technician Terms: 3 Month Extendable Contract (possibility to extend OR convert based on performance and impact) Target compensation: $25-30/hr. Location: Oakland, CA (MUST SIT ONSITE) Target Start Date: TBD Company Size: American Shipping & Navigation Services Company Notes: This is an ONSITE position in Oakland, CA Descrip
Job Source: TEKsystemsNES Fircroft
Brentwood, CA, United States
Contract: 6 Months (possibly convert) Location: Rodeo, CA Pay: Market Rate Benefits: Yes Description: Will provide IT technical support to the staff of the refinery and surrounding remote sites. This role will provide troubleshooting, management, monitoring, and hands on support for IT systems in the site's support area (examples include desktops,
Job Source: NES FircroftNES Fircroft
Rodeo, CA, United States
Contract: 6 Months (possibly convert) Location: Rodeo, CA Pay: Market Rate Benefits: Yes Description: Will provide IT technical support to the staff of the refinery and surrounding remote sites. This role will provide troubleshooting, management, monitoring, and hands on support for IT systems in the site's support area (examples include desktops,
Job Source: NES FircroftBionova Scientific Inc
Fremont, CA, United States
Company Summary: Bionova is a rapidly growing, biologics CDMO focused on developing and manufacturing recombinant protein products using mammalian cell culture processes. Our business success is built on bringing together top scientific talent, arming them with the best available tools, and setting them loose in an agile, energized culture focused
Job Source: Bionova Scientific IncAvidex Industries, LLC
Fremont, CA, United States
**Avidex's** strength lies in our ability to listen and understand the unique needs of each client. Our team of professionals consists of strong, creative problem-solvers. All of our custom solutions incorporate a broad range of technologies that empower our clients to effectively communicate their message both internally and externally. Avidex is
Job Source: Avidex Industries, LLCUnitek College
Concord, CA, United States
Job Description As a Campus Support Specialist, this position will provide facilities and IT support, and assist Unitek employees with computer software, hardware or system problems. The position will also support campus and student servicing departments, working very closely with the Campus Director and with a team of MIS staff that ensures that
Job Source: Unitek CollegeConcord, CA, United States
Overview
The primary responsibility of a SE Helpdesk Assistant is to assist Sales Executives with processing of contract orders, resales, transfers, and renewals via telephone and Zendesk tickets. This position is also responsible for managing various Tier 2 functions that are managed through Zendesk and the CRM. Must be personable, demonstrate initiative, and have strong time management and organizational skills with attention to detail and the ability to work in a fast paced, high volume, time-sensitive environment.
Duties
Ability to multitask and manage Sales Executives' requests via phone and Zendesk.
Respond to Zendesk and phone inquiries in a professional and courteous manner.
Proactively seek to understand the needs of the Realtor, Escrow Officer, Transaction Coordinator, Property Manager, and Customer.
Establish and update contract coverage and customer records.
Maintain consistent knowledge of product coverage and pricing.
Provide an exceptional customer experience through effectively communicating product coverage, options, terms, and limits.
Apply designated procedures, guidelines, tools, and resources to accomplish job duties.
Coordinates with other departments based on customer needs and established guidelines.
Assists with Inbound Sales Department calls when deemed necessary.
Perform other duties as assigned.
Requirements High school diploma or GED
Experience Two or more years of experience in a customer facing role.
Strong interpersonal, written, and oral communication skills.
Capable of maintaining professionalism and composure under pressure.
Attention to detail and problem-solving skills.
Ability to prioritize and meet deadlines.
Strong organizational skills and good use of judgement.
Self-starter with ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Outlook/MS Office.
Basic knowledge of the real estate transaction process helpful.
Home warranty experience is a plus.
Personal commitment to punctuality and attendance.
Ability to use company CRM database.
Bilingual in Spanish is a plus.
Additional Information This position operates in a clerical office setting. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The role routinely uses standard office equipment such as computers, phones, photocopiers and mail equipment.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
Email Alert for SE Help Desk jobs in Concord, CA, United States
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