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Avidex Industries, LLC
Fremont, CA, United States
**Avidex's** strength lies in our ability to listen and understand the unique needs of each client. Our team of professionals consists of strong, creative problem-solvers. All of our custom solutions incorporate a broad range of technologies that empower our clients to effectively communicate their message both internally and externally. Avidex is
Job Source: Avidex Industries, LLCInfo Way Solutions
Fremont, CA, United States
Description: MDC Precision is a world leader in delivering high-quality products to the research, semiconductor, aerospace, life sciences, and food processing sectors. Our customers rely on us to provide the precision components that are required for the operation at the atomic scale. We enable innovation by bringing our expertise in vacuum scien
Job Source: Info Way SolutionsTeamLogic, Inc.
San Ramon, CA, United States
Do you have strong customer support help desk skills from a technical perspective? Have you led or do you feel like you are ready to lead a team of customer support representatives? Do you want to grow your own business IT abilities? Do you have some ideas about how you'd like to advance your IT career but would like some guidance from those that h
Job Source: TeamLogic, Inc.Fidelity National Financial
Concord, CA, United States
Overview The primary responsibility of a SE Helpdesk Assistant is to assist Sales Executives with processing of contract orders, resales, transfers, and renewals via telephone and Zendesk tickets. This position is also responsible for managing various Tier 2 functions that are managed through Zendesk and the CRM. Must be personable, demonstrate in
Job Source: Fidelity National FinancialInfo Way Solutions
Fremont, CA, United States
Hello Professionals, Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities Job Title: Help Desk Job Location: Charlotte, NC Experience: 7-10 Years. Duration: Temp to Hire Contract Type: - Mode of Interview: Description: Provide first-tier basi
Job Source: Info Way SolutionsCarollo Engineers
Walnut Creek, CA, United States
Overview Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking anInformation Technology Support Technicianto help with proivding support to our end-users as well as a variety of day to day IT Support tasks. At
Job Source: Carollo EngineersLumin Digital
San Ramon, CA, United States
The On-site/Hybrid IT Help Desk Technician (IT Tech) works with Lumin Digital team members to ensure equipment and tools are working and well maintained. Lumin Digital works with a partner to provide this service. The IT Tech provides day-to-day support for employee devices (primarily Macs), manages permissions for employees in various systems, ass
Job Source: Lumin DigitalICE Consulting, Inc.
Milpitas, CA, United States
Job Description Job Description About ICE Consulting: ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly
Job Source: ICE Consulting, Inc.Fremont, CA, United States
Company Summary:
Bionova is a rapidly growing, biologics CDMO focused on developing and manufacturing recombinant protein products using mammalian cell culture processes. Our business success is built on bringing together top scientific talent, arming them with the best available tools, and setting them loose in an agile, energized culture focused on solving difficult client problems.
Because our success depends on our ability to exceed our clients’ expectations, we look for candidates with an innate desire to serve. Adaptability and an interest in transformative action are also common attributes among our team.
Position Summary:
As an IT Help Desk Support, you will provide IT support to our employees and contractors via in-person, phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues.
You are the ideal candidate if you have an associate degree in information technology and at minimum 2 years of experience working in a help desk environment. Proficiency with MAC and IOS computers is a plus as is the ability to work a variety of shifts and work overtime on a regular basis. You need to be a highly detail oriented individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.
This is a Non-Exempt Hourly position.
Essential Duties and Responsibilities:
Ability to follow guidelines from your manager
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Working Conditions: This position required to work in a lab/office setting. The role requires walking, standing, stooping, kneeling, and crouching. The employee must occasionally lift and or move up to 20 pounds independently.
You are required to be onsite during office hours.
You will be working on lab machines that are in GMP area. The GMP area requires gowning.
We have multiple office locations (couple of miles from the main office) that requires periodic IT help. You will be expected to drive there using your own transportation.
Qualifications: LAN knowledge is a plus
Verbal communication
Operating systems
Phone skills
Customer service
Quality focus
PC proficiency
Windows system administration (A+ certification is a plus)
Email Alert for IT Help Desk Support Tech jobs in Fremont, CA, United States
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