Training and Quality Assurance Manager

Boston, MA, United States

SCHEDULE: 40 hours, Monday – Friday, 8:00 a.m. – 4:30 p.m. (some evenings and weekends as needed)

LOCATION: Remote (with Travel)

The Electronic Health Record Specialist is a non-essential position in the event of emergency or weather and will work 100% remote at this time in accordance with the Pine Street Inn Remote Working Policy

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Training and Quality Assurance Manager specializes in training in Clinical and Technical areas while playing a crucial role in ensuring the competence and quality of documentation and performance of clinical and technical staff within the organization. The Training and Quality Assurance Manager is also responsible for designing and implementing training programs, assessing performance, and maintaining quality standards to uphold regulatory compliance and enhance patient care and documentation. Effective leadership, extensive clinical or technical expertise, and a commitment to continuous improvement are essential for success in this role.

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review will be conducted for the Coordinator of Special Housing Initiatives. Acceptable results of annual credentialing and CORI reviews will be required of the Coordinator of Special Housing Initiatives

REQUIREMENTS:

QUALIFICATIONS:

REQUIRED:

Bachelor’s degree in Human Resources, Training and Development, or a related field or

3 years of experience of effectively supervising, mentoring and training Staff of all levels

Supervisory experience of 1 or more Staff

PREFERRED:

Experience in Human Services or Behavioral Health sectors

Experience training Staff on writing service documentation

Experience training Staff on varying electronic or Microsoft systems

KNOWLEDGE/EXPERIENCE :

REQUIRED:

Strong presentation and facilitation skills

Excellent verbal and written communication skills

Solid understanding of adult learning principles and instructional design methodologies

Experience delivering training programs in a variety of formats (classroom, virtual, blended)

Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Zoom and experience with learning management systems

Strong emotional intelligence, self-awareness and ability to lead with empathy and inquiry

Experience developing trusting relationships with colleagues

Experience with training Staff on techniques to document services, other topics and utilize systems

PREFERRED:

Experience with Carelogic or other Electronic Health Record Systems

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

Ability to physically access different training locations

Ability to lift, transport and set up audio-visual and training equipment and supplies

Ability to communicate in person, by telephone and by computer

Requires long periods of standing and presenting to groups

Position requires long periods of sitting working at a desktop/laptop computer

Must be able to travel to various programs as occasionally needed

MENTAL ABILITIES/SKILLS:

REQUIRED:

Patience with all Staff as they learn

Excellent oral and written communication and interpersonal skills

Strong organizational skills; ability to prioritize and manage multiple, concurrent training initiatives

Ability to work independently, with minimal supervision, and creatively problem-solve

Ability to follow-up promptly and handle multiple tasks simultaneously

Ability to build positive relationships with employees, supervisory personnel and outside partners/resources

Ability to exercise a high degree of discretion and confidentiality with respect to sensitive employee matters that may arise in the course of training program functions

Ability to perform all duties appropriately in a multicultural environment, while treating all persons with dignity and respect

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Design and develop comprehensive training programs for clinical and technical staff, including orientation programs for new hires and ongoing training for skill development

Supervise work of 1 or more Staff

Train Staff on techniques to document services, other topics and utilize systems

Assist with preparing Staff on how to conduct and participate in audits

Collaborate with subject matter experts to create training materials, modules, and resources tailored to specific clinical and technical roles

Incorporate adult learning principles and instructional design best practices into training curriculum development

Collaborate with program/department managers to identify skills/knowledge gaps, assess training needs and develop training plans

Design and develop training materials, including visual presentations, handouts, job aids and e-learning modules

Facilitate engaging and interactive training sessions, ensuring that all participants are actively involved and that learning objectives are met

Introduce and monitor virtual training sessions led by adjunct or outside instructors

Prepare regular reports and presentations on training outcomes, quality assurance findings, and performance metrics for management review

Familiarity with learning management systems (LMS) and other training technology platforms

Excellent communication, presentation, and interpersonal skills

Strong analytical and problem-solving abilities, with attention to detail

Leadership experience and the ability to motivate and inspire teams toward excellence

Evaluate training effectiveness and make necessary improvements based on feedback and results

Set up training room furniture, equipment and other supplies needed to conduct training

Stay current on industry trends and best practices in training and talent development

Commitment to fostering a culture of continuous learning and quality improvement

INTERNAL CANDIDATES APPLYING FOR THIS POSITION PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE.

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

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