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Quality Assurance Manager

Boston, MA, United States

Primary Responsibilities

• Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule.

• Track, measure, and report on progress identifying, writing, and executing tests, and resolving defects.

• Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with functional leads and vendor to develop and implement plans to address.

• Work with functional leads and with vendor to set overall testing approach for different functional areas.

• Manage review of test scripts and witnessing of test execution by the vendor.

• Plan, coordinate, and conduct ad hoc testing independently from the vendor in both the lab and the field.

• Evaluate completeness of test coverage.

• Collaborate with functional leads on implications of design changes to test scripts and implications of test findings to design.

• Monitor progress of vendor's compliance with contractual requirements.

• Evaluate ways to demonstrate compliance with a requirement.

• Review certifications and test waiver requests.

• Manage the compliance matrix, which tracks vendor progress toward meeting over 7,000 contractual requirements.

• Notify stakeholders of updates to compliance matrix, coordinate their review of changes, and manage preparation of comments and their transmittal to vendor.

• Manage defect handling, including reporting, prioritization, tracking, and validating resolution.

• Provide written and verbal explanations of technical issues non-technical stakeholders, clearly conveying information about impact to users and agency operations.

• Work with vendor to track, communicate, and validate deployment of features and bugfixes to lab environment.

• Hold vendor accountable for lab hardware and software availability.

Minimum Requirements

• Five (5) years of experience in quality assurance, vendor management, and/or technology design/testing/implementation/operation.

• Experience with developing, implementing and/or overseeing test plans and test reports.

• Ability to understand, interpret, and apply rules, regulations, policies, procedures, contracts and technical requirements.

• Effective organizational, analytical, time management, interpersonal and multi-tasking skills; attention to detail.

• Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)

• The ability to work effectively with a diverse workforce.

Preferences

• Strong knowledge of software QA methodologies, tools and processes.

• Experience with software testing, including front-end, back-end and integrations.

• Experience with quality assurance for specialized devices/hardware.

• Experience working with the output of a development team who you do not directly supervise and cannot directly control.

• Experience with performance and/or security testing.

• Experience working in transportation, with a government agency, or with payment technology.

• Experience with defining, writing and enforcing technical requirements.

APPLY FOR THIS JOB First Name*

Last Name*

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Key Skills*

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INDIANAPOLIS 1119 Keystone Way #302 Carmel, IN 46032 MASSACHUSETTS 1245 Hancock Street #28, Quincy, MA, 02169 RESTON 1818 Library Street #500, Reston, VA, 20190 CINCINNATI 8044 Montgomery Rd #700, Cincinnati, OH - 45236 TAMPA

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