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Hillevax
Boston, MA, United States
Manager/Sr. Manager, Quality Assurance Operations HilleVax is a clinical-stage biopharmaceutical company focused on developing and commercializing novel vaccines. Our initial program, HIL-214, is a virus-like particle (VLP) based vaccine candidate for the prevention of moderate-to-severe acute gastroenteritis (AGE) caused by norovirus infecti
Job Source: HillevaxHillevax
Boston, MA, United States
Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. HilleVax is a clinical-stage biopharmaceutical company focused on developing and commercializing novel vaccines. Our initial program, HIL-214, is a virus-like particle (VLP) based vaccine candidate for the prevention of m
Job Source: HillevaxRADcube
Boston, MA, United States
Primary Responsibilities • Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule. • Track, measure, and report on progress identifying, writing, and executing tests, and resolving defects. • Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with
Job Source: RADcubeEnsoma
Boston, MA, United States
We believe the future of medicine lies within us. Fearless, inspired, connected…and awesome These are some of the words we use to describe ourselves and our culture. We are committed to a better future for patients, each other, and the community. We believe our role in making that a reality is as medical innovators, and the key to our success w
Job Source: EnsomaUltragenyx Pharmaceutical Inc.
Bedford, MA, United States
???? **Privacy Notice** **Director, Quality Assurance (Warehouse Operations)** Bedford, MA / Ultragenyx UGT Project Vector QA / Full-time *Be a hero for our rare disease patients* At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve
Job Source: Ultragenyx Pharmaceutical Inc.Deciphera Pharmaceuticals, Inc
Waltham, MA, United States
Deciphera is a biopharmaceutical company focused on discovering, developing and commercializing important new medicines to improve the lives of people with cancer. We are leveraging our proprietary switch-control kinase inhibitor platform and deep expertise in kinase biology to develop a broad portfolio of innovative medicines. Enabled by our propr
Job Source: Deciphera Pharmaceuticals, IncPKF O'Connor Davies
Boston, MA, United States
Overview: OFFICE LOCATION: Hybrid in any of our MA, NYC, NY, NJ or CT offices. The Candidates primary scope of responsibility includes the review of financial statements and inspection/Engagement Quality Review (EQR) of workpapers to ensure compliance with all relevant professional and regulatory standards and Firm policies, procedures and practic
Job Source: PKF O'Connor DaviesDeciphera Pharmaceuticals
Waltham, MA, United States
Job Description Draft, review, revise or provide input to GCP/GLP/GVP SOPs to assess consistency and compliance with regulatory requirements/internal standards Attend cross-functional team meetings and provide guidance to GCP/GLP/GVP functional groups based on interpretation of current regulations to ensure best practices including risk-based man
Job Source: Deciphera PharmaceuticalsBoston, MA, United States
[Full Time] Quality Assurance Operations Manager at Community Phone Company (United States) | BEAMSTART Jobs Quality Assurance Operations Manager Community Phone Company United States
Date Posted
31 Oct, 2022
Work Location
Boston, United States
Salary Offered
$40000 — $60000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
We're growing 500%/year and our main challenge right now is ensuring that every sales call meets our high standards of excellence. We measure pitching and listening skills, rapport-building skills, accurate data entry into our CRM and billing systems, and more. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.
About You You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system. You are a builder at your core, and love a complex challenge with lots of moving pieces.
What You’ll Do (Before You Build Your Team) Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement
Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales
Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn
Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training
Train new reps on the product, pricing, script, and systems
Track performance on a team and individual level
About Community Phone Company Modern landline and voice services Company Size: 51 - 250 People Year Founded: 2018 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Email Alert for Quality Assurance Operations Manager jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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