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Job Source: RipplingBerkeley, CA, United States
Overview
We are hiring the first member of our customer success team, to help everyone fall in love with induction cooking. We are making it dramatically easier for millions of people to get an induction stove in their home, and are aware that with any new technology there will be a learning phase for many new adopters. We hope to help them through this early learning phase quickly so they can fall in love with the clean, powerful, and precise induction range we've built for them.
The Customer Success Manager is central to that effort. This new team member will be responsible for designing and executing campaigns and materials to help customers make the most of their new Energy Storage Equipped (ESE) induction ranges, as well as a support system to ensure any customer issues are addressed quickly and completely.
We value a diverse workplace and are assembling our team to match these values at this early stage. We especially welcome different backgrounds, experiences, abilities, and perspectives, and strongly encourage people of all ethnic backgrounds and genders to apply.
What you'll do
Create customer support and technical issue triage process.
Run the customer support system with iterative and ongoing improvement to documentation and support.
Design customer facing product documentation to help users start cooking with confidence.
Develop a program for long term customer engagement and peer to peer recommendations.
Gather customer data and anecdotes which can help inform ongoing product development as well as marketing opportunities.
What you'll bring
Previous experience designing customer support systems.
Demonstrated ability to originate and produce customer facing support and marketing materials.
Sustained time running consumer support system with increasing customer satisfaction and retention over time.
Familiarity with appliance support, or other large electronics, and logistics is a significant plus
Ability to work on both long term projects while remaining responsive to high-priority inbound communication.
A passion for great food, cooking, and the joy of cooking on induction.
Location
This is an in-office role that is on site 3 days per week minimum with 2 days flexible for in-office or remote work.. Our office is located in Berkeley, CA.
Compensation & Benefits
The salary range for this role is $100,000 - $110,000 per year. We are committed to equitable compensation, and we offer a generous benefits package to make sure you have the support you need. We cover 100% of the premiums for our employees and 50% of the premiums for their dependents on our base plans for medical, dental, and vision insurance. We offer a 401(k) plan for employees to contribute to, in addition to many other benefits. Every employee, regardless of gender identity or expression, is eligible for 16 weeks of paid parental leave after three months of employment (eight weeks through Channing Copper and eight weeks CA Paid Family Leave).
Equal Employment Opportunity
We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.
About Us
Channing Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.
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Customer Success Manager jobs in Berkeley, CA, United States
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