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IDR Healthcare
Schaumburg, IL, United States
IDR is seeking a Desktop Support Specialist L1 to join one of our top clients for an Onsite Position ! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview & Responsibilities for the Desktop Support Specialist: One of our top clients is lo
Job Source: IDR HealthcareSyntricate Technologies
Deerfield, IL, United States
Position : Desktop Support Location : Deerfield IL (Onsite) Duration : Contract Experience : 9+ Job Description : Desktop Support: OSS (Local IT ) Provide onsite and desk side support services to end users. Build, configuring and troubleshoot Install image on Customer PC and laptop applications and hardware components. Support meeting room envir
Job Source: Syntricate TechnologiesTEKsystems
Downers Grove, IL, United States
Description: Our client in Downers Grove, IL is looking for a Sr. Desktop Support Technician to join their team! The Sr. Desktop Support Technician serves as a point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and
Job Source: TEKsystemsTEKsystems
Oak Brook
Our client is looking for a desktop support specialist Job Description As it relates to EUC, their L1 tickets are supported by an MSP and their desktop support team provides L2-3 support. The day-to-day is a strong mix of executive support, projects, and escalated ticket resolution. Total team on 13 technicians across all of their locations provide
Job Source: TEKsystemsTEKsystems
Downers Grove, IL, United States
Description: Our client in Downers Grove, IL is looking for a Sr. Desktop Support Technician to join their team! The Sr. Desktop Support Technician serves as a point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and
Job Source: TEKsystemsTEKsystems
Oak Brook, IL, United States
Our client is looking for a desktop support specialist Job Description As it relates to EUC, their L1 tickets are supported by an MSP and their desktop support team provides L2-3 support. The day-to-day is a strong mix of executive support, projects, and escalated ticket resolution. Total team on 13 technicians across all of their locations provi
Job Source: TEKsystemsSyntricatetechnologies
Deerfield, IL, United States
2 months ago Be among the first 25 applicants Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back Sign in to save Desktop Support Engineer at Syntricate Technologies . Desktop E
Job Source: SyntricatetechnologiesTEKsystems
Oak Brook
Job Description As it relates to EUC, their L1 tickets are supported by an MSP and their desktop support team provides L2-3 support. The day-to-day is a strong mix of executive support, projects, and escalated ticket resolution. Total team on 13 technicians across all of their locations provides support to roughly 2200 EU. Current location in Oakbr
Job Source: TEKsystemsSchaumburg, IL, United States
Job Description:
An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
Both English and Local Language.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Email Alert for Desktop Support Specialist jobs in Schaumburg, IL, United States
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