Desktop Support Specialist
Schaumburg, IL, United States
IDR is seeking a Desktop Support Specialist L1 to join one of our top clients for an Onsite Position ! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview & Responsibilities for the Desktop Support Specialist:
One of our top clients is looking for a Desktop Support Specialist who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills!
Required Skills:
1+ years' experience working in an IT Service Desk/Support role
1+ years' experience configuring and troubleshooting Windows & Mac laptops
1+ years' experience with Intune for Endpoint Management
Knowledge of remote support
Hands on experience building laptops and re-imaging laptops
Experience troubleshooting with Mac users & end users over the phone
Basic Knowledge of Active Directory & Microsoft Teams
What's in it for you? Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR? 20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row